Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

My Answer button not working


I have been trying to answer on the community from three browsers - Chrome, Firefox and Edge.

Every time, I write the answer and I hit on the Answer button, the button goes disabled and the answer is not posted.

Has anyone encountered this ? How do I fix this ?


3 answers

@Kris G _Alacriz_ 

I also have the problem occasionally.
In that case, I copy my answer, close the respective thread and open it again. Then I copy my answer into the text editor again. So far, this has mostly worked.
The editor also seems to have some problems with certain characters. It is also important that the code of any kind is always shown in the code block

Interesting, have you spotted any pattern in the special characters that work or do not? 

Unfortunately, no, that's more of a feeling.

I had this behavior too, sharing what happen with me:

  • When I tried to use a gif image (I could see the gif in in the editor but I was unable to save/publish the comment)
  • When I copied/pasted an external content, maybe I copied an invalid character.
0 votes

I know of one way to replicate exactly these sypmtoms - get distracted.

If you open an community question in a browser and then wander off to make tea or something, when you come back, you can get exactly what you describe.  Click answer or comment and it just goes grey and posts nothing.  Refresh the page and post again - absolutely fine.

It feels like there is an invisible timeout on an open page.   It's not logging you out, but it is blocking posting if you have been inactive.

Is that what you are seeing here?

Thanks for the response, @Nic Brough _Adaptavist_ .

I wish you were right :)

Even if I refresh the browser or open a fresh new browser or a tab (Edge, Chrome, Firefox) with no time lag absolutely, the behavior is the same. The Answer button goes grey. Surprisingly, I can still click on Cancel button.

Is there anything else I can try?

I don't know, that's the only time I've seen that behaviour, but it's not what is happening to you.

Shannon Atlassian Team Jul 13, 2020

Hi @Kris G _Alacriz_

I experience the same behavior that Nic mentions; copying my reply and refreshing the page with CMD+R has always solved it. I'm not sure on why that might not have worked for you, so we need to look into that more.

I've just reported his with the team, so hoping to get some clarity on this!

Thank you,


Like Kris G _Alacriz_ likes this


The community editor seems to have a special problem with the nick of Kris G ...
Fits my assumption regarding problems with certain character constellations.

Shannon Atlassian Team Jul 13, 2020


If Kris G is encountering this issue, then likely others are too, so I've included the the findings from this thread in my internal report. Hopefully we can find out what the issue is!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Feedback & Announcements

Announcing Data Residency for Standard and Premium licenses

Update: We have just released data residency for Austra...

6,770 views 16 47
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you