Can't send replies in the community

[Anton Skorniakov]

Last few days I can not send any reply due to the form bug, here is the video of the issue https://take.ms/lhwtd can you please fix it?

[Anton Skorniakov]

@Stephen Sifers do you have any good news on this? I have the same bug again in another thread. 

I have spent a lot of time writing an expanded answer to a question, but I can't post it because of bug 😡

[Stephen Sifers]

Hello @Anton Skorniakov ,

I have escalated this without Dev teams and they are reviewing.

We did notice that some of your content is being caught within our spam filter, most likely due to your posts overlapping with keywords spammers typically use.

The two common words I see are (See image)

I would assume your answers/comments without specific keywords are not running into this error, while posts using the keywords are getting the error.

The Dev team now knows the reason behind your specific 'generic' error, they'll work to see if it can be descriptive but no ETA on resolution.

In the meantime, not ideal as it's a workaround, please do attempt to post by replacing or abbreviating keywords that may be triggering this issue. Unfortunately, spammers are a reality and this will be very disruptive to your engagement within Community and I want to be acknowledging what I'm asking of you.

Regards,
Stephen Sifers

[Anton Skorniakov]

Hi, @Stephen Sifers thanks for the reply!

Even after deleting these stop keyword I had this issue(

BTW the form doesn't show that these are stop-words when I post the message, so nobody knows what is the real issue with these words. Only when I edit the post I can see that these words are banned.

[Nic Brough _Adaptavist_]

Have you tried typing or entering plain text, rather than using a browser extension that could be inserting all sorts of junk?

[Anton Skorniakov]

The first time I tried to send that comment, it was entered by hands from keyboard.

[Anton Skorniakov]

And I don't use any browser extensions to paste text, this is a system clipboard.

That bug happens only here, all other websites including Atlassian developer community forums work fine.

And actually, this Atlassian community worked fine last 2 years for me with a copy paste, this bug happened only a few days ago.

[Nic Brough _Adaptavist_]

Sorry, I'd assumed the "paste and match style" you were using was from an extension.

However, I'd want to see what happens if you use a simple paste.  It looks to me like the paste and match style is inserting invalid stuff into the field.

[Anton Skorniakov]

@Nic Brough _Adaptavist_ When I insert using a regular paste the result is the same.

Paste and match style pastes just plain text without any formatting, so this is a cleaner version of paste :)

[Stephen Sifers]

@Anton Skorniakov 

This has been escalated to us and we're actively reviewing to see what is going on.

Regards,
Stephen Sifers