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We are grateful for your patience and apologize for the delay in providing an update on our data residency offering. I’m pleased to share the actions we’ve taken to date to improve the scalability and reliability and a timeline for future improvements:
We’ve worked hard to ensure that customers that have contacted our support team directly with urgent requests could be actioned. We’ve been able to help 450 customers set up 1,150 products for data residency.
We have increased sevenfold our capacity for processing data residency data moves across our cloud regions, and we are working to add even more capacity.
We have reduced the downtime required for the migration process in the majority of cases.
Finally, we’ve focused on improving our scheduling and error handling tooling, to make sure that the process succeeds much more reliably and we don’t have to reschedule data moves multiple times.
Thanks to these actions and many others, we are ready to open data residency requests through admin.atlassian.com once again. We intend to do this progressively to ensure the most reliable experience possible.
Beginning late August we will be start enabling self service requests. This will be based on the amount of data in the instance, beginning with customers with the least amount of data that can be moved quickly. This enables us to run these moves in the established maintenance windows. The speed at which we make this available to customers will be throttled up or down based on observed results.
In parallel we are working on improving the UI so that customers that can accept downtime in a shorter timeframe with no notice (generally, customers migrating to cloud that are not yet actively using their cloud instance) can request migration. We don’t have a specific release date for this yet, but we are aiming to make it available around mid Q4 of 2022.
For now, if you require data residency and do not have the ability to enable it on admin.atlassian.com, or you absolutely require specific date and times for the associated downtime, please contact our support team to assist with manually enabling data residency. Priority will be given to customers that are in the process of migrating from Atlassian server and Data Center products to cloud.
It is already late August and I don’t see data residency self service enabled for my products yet, what should I do?
Contact our support team for assistnace with manually enabling data residency. Priority will be given to customers that are in the process of migrating from Atlassian server and Data Center products to cloud.
How can I ensure that my cloud products can have data residency enabled sooner?
We strongly recommend enabling data residency before you start actively using your cloud product. Less (or no) data means less downtime, and it allows your downtime to be scheduled on weekdays when we have significantly more capacity.
Will enabling data residency improve my product’s performance?
Data residency is not intended to improve product performance and we strongly discourage enabling data residency to try to improve product performance. Our cloud architecture is designed to deliver consistent performance globally, and we are investing significantly across our products in improving performance. We do not recommend enabling data residency to improve performance.
Head of Product, Enterprise Cloud
76 accepted answers