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Community release notes for September 24, 2019

Today we are releasing some changes to the experience of creating new posts. This is the first in a series of changes to improve the create experience, and it has required a lot of work from our community team, shoutout to everyone who played a role in this massive project!

(Fun fact: This actually started as a Community Experience Team ShipIt project. 🥳)

The tl;dr? Hosting details will be mandatory, there will be no more uncategorized content, and we will cut down on tag proliferation.

The details? Read on.


Creating content in a collection

The new experience looks slightly different depending on where you create the content. If you are in a collection, the content will automatically default to asking a question within that collection. To change collections, you will need to use the breadcrumb.

Screen Shot 2019-09-20 at 2.12.37 PM.png

Creating content outside of a collection

If you are creating content outside of a collection, for example by clicking “Ask the community” on the homepage, this will now require you to choose a product or interest collection to create your content in via a drop-down:

Screen Shot 2019-09-20 at 2.22.15 PM.png

This means that we are eliminating uncategorized content. 🎉This will save moderators time and help ensure users are getting their questions answered.



Hosting details

For products that are hosted on both cloud and server, we now require users to select hosting details, and include some information to help them select the right option. They also have the option of selecting “I don’t know.”

Screen Shot 2019-09-20 at 2.13.57 PM.png

When the question is posted, this will result in tags being automatically added to the post as follows:

For cloud

  • product-cloud

  • cloud

For server

  • product-server

  • server

For “I don’t know”

  • product-unknown-hosting-type

  • unknown-hosting-type

Answerers can now look at these tags (or sort your homepage feed according to tag) to get to an answer faster.



Additional tags will now be optional. This should significantly cut down on the proliferation of random tags. (Shoutout to the Tag Cleanup Crew.)


In conclusion

The team has put a tremendous amount of work into getting this done, so I’m throwing in a bonus shoutout to them.


We hope this improves your experience as both a question asker and a question answerer! If you have any comments or questions or compliments or concerns, please drop them in the comments below.



Erica Moss Community Manager Sep 24, 2019

Big fan of this update. Huge.


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Jack Brickey Community Leader Sep 24, 2019

love love love ohhhhh so much love!

Like Monique vdB likes this
Mirek Community Leader Sep 24, 2019

Yes! One small step for community, one giant leap for mankind. 

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Jimmy Seddon Community Leader Sep 24, 2019


This is amazing!

Thank you @Monique vdB And a BIG thank you to the Community Team for all of your hard work to make our lives easier!

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carolyn french Community Leader Sep 24, 2019

Ditto to everything said above! This will help so much in the war against the tags! And to save us time instead of asking 'server or cloud?' ALL THE TIME.

One thing that I find a little clunky is how to change collections once you've already started a question in one because if you click on the breadcrumbs, you leave the question prompt, and have to start over. Would be nice to have it default to the current collection and still have the "What topic are you posting about?" in case the user wants to change it.

Thanks for all you and the team do, @Monique vdB !

Like # people like this

Good one! Much needed. Thx 🙏🏻 

Like Monique vdB likes this
Monique vdB Community Manager Dec 13, 2019

@carolyn french the team added a prompt so you can switch collections more easily!

Screen Shot 2019-12-13 at 10.27.38 AM.png

Like carolyn french likes this
carolyn french Community Leader Dec 13, 2019

Did I ever tell you you're my hero? 🎶  @Monique vdB + team


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