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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
This week at Summit we announced an exciting rebrand of two major elements of our community. Read on for details and jump in with questions!
In 2006, a group of ~80 Atlassian users in Virginia got together in-person to network and discuss our products and practices. They then began to meet regularly, forming the very first Atlassian User Group. This was the first, grass-roots effort to build our user community. As most of you know, we have since formalized the AUG program and now have 344 leaders hosting events in 148 cities around the globe.
Fast forward to 2017, when we launched our online community to provide support and connection for our users on a larger scale. The success of our online community is due to a group of amazing individuals, Community Champions, who provide connection and product support to the 2M+ members of this community. Just like the people who help us run in-person events, these online leaders are the heart of our community and we would not be where we are today without them. Fun fact, we even have ~30 people who are currently wearing both hats and leading our community in online and offline capacities!
So, over the past 12+ years we’ve developed two community programs – in-person and online – and two top contributor programs – AUG Leaders and Community Champions – that have recently been organically converging into one. Recognizing the potential power in combining these forces, we’ve rebranded two foundational aspects of the Atlassian Community. This rebrand will begin to roll out over the next several months and we’re excited about what the future holds as we combine these two parts into one greater whole.
Without further ado…
Introducing Atlassian Community Leaders*
*Artists formerly known as Atlassian User Group Leaders and Atlassian Community Champions
As mentioned above, the people who host in-person events for our community are quite similar to (and in some cases are even the same people as) those who provide connection and support in our online community.
Both of these groups:
Provide guidance and advice to Atlassian users who need support
Enjoy fostering connections between like-minded people
Like solving complex problems with Atlassian products
Are the heart of the Atlassian Community
By removing the silos between these two programs and combining them under the Community Leader umbrella, our hope is that we’re able to better recognize and support all of our leaders. The paths to becoming a Community Leader will become more clear, the options for ways to engage within the program will become more robust, and we’ll (hopefully!) be delivering more value to the people who are shaping the future of our community.
Goodbye AUGs*, hello Community Events
*Bittersweet… “AUG” will always be part of Atlassian’s DNA :)
Another strategic rebrand that has been in the works for some time and will launch this week at Summit is the Community Events program. Our objective with this rebrand is to make these events more approachable, identifiable, and flexible. Over the years, Atlassian User Groups have evolved into many different types of events… in addition to the formal meet-up with presentations, pizza, and beer that most of us are familiar with, we have also observed that our leaders are hosting lunches, happy hours, internal events, and more. And, while Atlassian products are central to many events, leaders also educate their members on adjacent topics like Agile, ITSM, or team collaboration. You also don’t have to be an Atlassian user to attend these events! The term Atlassian User Group no longer felt comprehensive enough and also kept this program separate from the broader Atlassian Community brand. With this change, we hope to see more people leading more events, an increase in engagement across the board from our members, and more types of events being hosted all around the world.
New swag, who dis?
Call to action
These two rebrands — Community Leaders and Community Events — are just the first of many steps in integrating our online and offline community. In addition to an upcoming Leader survey, we’ll be promoting several research opportunities where Leaders can join focus groups to help shape specific aspects of this combined program… including things like perks & rewards or onboarding, new event kits and swag! You can expect lots of transparency from our team as we move forward into this exciting new phase of the Atlassian Community.
Feedback, questions, concerns? Comment on this article or email me directly at SGrice@atlassian.com
Head of Global Community
Portland, OR, USA
1 accepted answer