Hello friends!
We’re reaching out from the automation team to get your feedback on improving audit logs, performance insights, and general visibility on rule performance and errors. This is an important work stream for our nearer-term roadmap to deliver Enterprise-grade performance and reliability.
We’d love to hear from you about use cases in which better information, logging, and analytics are needed. Top-of-mind topics we’re keen to explore include:
Please feel free to book a time here to chat in person. I appreciate your help in advance!
Thank you!
Srini (Principal PM, Automation)
Thanks for the feedback @Masayuki Abe This is very helpful!
To clarify, when you say "multiple errors" are you looking to see rules that have failed multiple times in a certain time period?
For customers that use Automation in tandem with other addons (eg. AWS Service Management Connector) you seem to have some issues currently with Forge related apps.
Due to limitations with how the Forge platform deals with incoming calls this seems to manifest false rate-limiting type issues where Automation runs intermittently fail with error such as "Actor does not have permission..." or "Too Many Requests" messages in the logs.
These error messages are not terribly helpful as they are either not the true underlying issue or don't help to explain much at all. What's a JSM admin supposed to do with "too many requests" when it's a third party source generating them through an official Jira addon with no adjustments available.
This would be my primary complaint when it comes to reliability at the moment.
___________________________
I would second Masayuki's comment on it being annoying to find an error (especially if it's on a busy automation job). With my example above it's often pages and pages into the run history before you locate the singular error to review the audit details.
Thanks @Mark Benson
@Srini Chakravarthy - are you still seeking feedback? 👋
Was this for Jira Cloud, Confluence Cloud, Jira Data Center, or...?
Hey @Dave Liao Yes, we're always looking for feedback! This is for automation in Jira and Confluence.
@Srini Chakravarthy - hi Srini! 👋 How long are you collecting feedback for?