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Difference between Jira Work Management and Trello?

My team is trying to decide between Jira Work Management and Trello to manage tasks and help requests but are struggling to find big differences between these two products. What are the main differences if any?


@Daniella_Bina the same difference you have between a Harley Davidson motorbike and a Ferrari F-40... both are vehicles for transporting people. I'd let my friend  @Vero Rivas , who is an expert, answer that question. Then you'll have to see what you want to do exactly. Did you choose Trello because it's free in its initial version? Have you already tried JWM?

Like Vero Rivas likes this

We have not used Trello or Jira Work Management yet. Some teams at our company have used Jira Service Management, but we don't need as much of the ticketing capabilities. We are looking to manage our projects and the tasks within them, but have something like a form from slack or confluence plug into JWM or Trello as one of those tasks. 

Like Calogero Kalos Bonasia likes this

I am also interested in this topic.


Trello seems much lighter weight and better suited to visualisation of unstructured or once off work.  The order in which tasks is completed for instance may be less relevant. Email is very heavily involved in communication.

JWM is more suited to actual work flows where the ownership and tasks need to be completed in a specific sequence and where that is a recurring piece of work - less email etc.

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This was helpful thank you! Because what we are looking for, having a designated email and then those plugging into Trello would work well for us. 

Like Calogero Kalos Bonasia likes this


I agree with what  @Brendan O Reilly  told you. If you are looking for a streamlined tool, then use Trello. I didn't understand if you have tried Jira Service Management or if you are using it and would like to integrate it with Trello. If you want to try JWM instead, activate a cloud instance, it's free up to a certain number of users and you can get an idea.

I have not tried Jira Service Management yet- not trying to integrate that with Trello. 

Vero Rivas Community Leader Aug 28, 2021

Hi @Daniella_Bina 

  Thanks for the detail @Calogero Kalos Bonasia 

  I always say that first you have to be clear about what type of work you want to do so that you can then analyze the potential of the tools and see which one suits your needs, then obviously it is necessary to assess:
    + Costs
    + Accessibility (mobile application), if necessary
    + Number of users, etc.

 Anyway if you need help together we will try to give you a hand and give you our humble opinion


Mike Rathwell Community Leader Aug 26, 2021

The other bit I would add to this... While JWM isn't as pretty as Trello, it is almost feature parity, allowing users to have the fully ad-hoc operation some of them desire. HOWEVER, if you are using JSW elsewhere, using JWM and team managed projects gets rid of a source of truth. I see many cases where I am still combatting this with users maintaining spreadsheets to rationalize JSW and <insert tool here> and/or adding custom fields in one or the other to manage said linkage.

If you go the JWM route, you can actually link the issues between JWM and JSW directly which gets rid of one rather manual and error prone step. Even better, when a user group on <insert tool here> outgrows it or decides that real process and control is a Good Thing, it may take little or even no effort to MOVE those issues into a JSW project including all their history and other goodness.

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The kind of team you are a part of should also be taken into consideration.  Trello may fit a smaller team with a low volume of requests per week/month and are more visually oriented. Many business teams like Trello better because it fits into their style of working. 

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Kevin Tuei Community Leader Oct 16, 2021

To put the comments into context, it seems that your choice of the tool to adopt is around the people who will use them rather than choosing the tool then expecting people will get the hang of it.


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