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Data residency

We are in the process of migrating from server to cloud and have been engaging with our end customers on what it means for them. One of the key challenges for our customers is that their personal account / user information can't be pinned most other information can be. I have read the literature and associated philosophy as to why but given Government sensitivity on where their data is stored why is this the case? IS it on the roadmap to pin customer user information. 

 

2 comments

Mandy Ross Community Manager Jun 01, 2022

@Bill Marriott would you or someone on your team be able to answer this question? 

Like Dave Liao likes this

The main reason for this is that we replicate our Identity Service to each region in case of regional outage, you can still log in.

We store user account information in a central identity service, and a small, controlled set of replica services. We don’t pin these services, and the user account information in them, because we host them around the world to meet the performance needs of our customers.

From : https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/#Why-we-don--x27-t-pin-user-account-information-data 

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