Data Center Assets

[Carla Ann Rowland]

Assets is such a powerful tool. Having this subset of data helps a lot of customers.  It is challenging to learn and I have been learning it since it was an add on. I would like to know how other members of the community have applied it. I have used it for HR (before the template when it was Insight) and building network servers (tracking components).

How have you used it --- simple or complex doesn't matter. ( Of course, share-what you can with out breaking any rules that apply to your workplace)

[Mikael Sandberg]

Besides using it for asset management we use it for application access approvals, the object has the system owner and the group that the user should be added to when the request gets approved. In HR it is used for the approval process that we have for employee change/transfer, there is an object for each department with different approvers from HR, business, finance etc.

[Carla Ann Rowland]

Did you utilize the HR assets template or did your customize your tables. I used to work in HR so I know it varies.

[Paul Wiggers]

We use it to synchronize our CRM with JSM. We use this data to enrich tickets by automatically providing customer information such as customer ID, company name, registered devices and if they are even allowed to request support.

We also use this information to create portal accounts with their registered email addresses. 

[Carla Ann Rowland]

"We also use this information to create portal accounts with their registered email addresses." interesting. Can you expand on this point? Am I interpreting correctly that you use additional data in the tables to expand the user's permissions on a SM portal?

[Dave Liao]

I was at a Jira admin roundtable recently, and one of the admins mentioned they used Assets as a data integration layer. They regularly pulled in data from their CRM into Assets, and could use that data in JSM requests.

I'm interested in this, especially in cases where licenses for a company's CRM are expensive/limited.

[Sascha Nothofer]

Insight was a main reason to introduce Jira and Confluence in our company back in 2020.
And Insight is the main reason to stay with Server licenses in 2024 :(

In my vision, the asset management was the powerful knowledge bridge between Confluence and Jira.
We have a lot of things created and imported into the database.
Terminology, HR Files, Regulation Library, Quality Documentation, Measurement Devices, ERP Objects, Service Assets, ... You have an Excel sheet? Why not using Insight instead? It is so easy.
We made everything available in Insight, linked it to issues, page metadata or content. Some objects are imported, others are authored in Insight directly by multiple departments.

In the Atlassian Cloud this is not possible for us because of features and extensions are not available anymore and the "Asset" feature bundled to "Jira Service Management" license is too expensive. We would need a Service Management license for 30 of our 100 users. With 100 users, it is also not an economic solution to switch to Data Center.

Now I have to look for alternatives.

[Stephen Hayden]

Yeah, Assets being available to other products has been my big ask/request at TEAM the last couple of years and at user groups attended by Atlassians in between the big events.

There are so many use cases for objects with interlinking meta data throughout the products and Insight enabled that.  The current design and intended use case specifically excludes those use cases by attaching it to the Service Management product unfortunately.

Hopeful this will change one day, but haven't really seen any hints of a willingness to go that direction.

[Cassandra Lloyd]

Can I suggest you take a look at www.lansweeper.com and our integration with Jira Assets ...Lansweeper can provide you with the discovery you are looking for and then the integration can bring that data to your Assets CMDB and help you more to Atlassian cloud. https://marketplace.atlassian.com/apps/1231444/lansweeper-app-for-jira-service-management-assets?hosting=cloud&tab=overview

Hope this was helpful

[Carla Ann Rowland]

I feel your pain as the saying goes. That is a great concern for me since all my clients use Data Center.  Just be squeaky wheel.  Before I was a community leader I kept advocating with Atlassian that Data Center/Server would not go away for many business entities --- private and government.

It is challenging because the world thinks cloud is the only answer and many entities cannot move to cloud. Don't want to lose customers to competitors.

[Caity Belta]

Hey @Carla Ann Rowland 

First of all, I know the post is a little old but I'm glad you started this discussion! 

I just came across your post. I'm working with Atlassian JSM Product Managers. We recently created an HR Professionals community group. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community leaders, and product managers can talk about how they are using (or wish they could be using) Atlassian Products for HR applications. If that sounds interesting, check it out & join! I think it would be great to have your input! See you in the group! 

From the conversation, it would also be cool if @Mikael Sandberg, @Paul Wiggers and @Sascha Nothofer want to join :D

Thanks! Caity