Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Using Artificial Intelligence for Service Desk

February 13, 2023

Hello Atlassian Community!

My name is Calvin and I’m on the Customer One team at Atlassian. The team is focused on sharing Atlassian on Atlassian success stories!

Coming here to share this latest case study that shows how our IT service desk team integrated artificial intelligence into the process.

JSM Virtual Agent Image.jpeg

Comment
Watch
Like # people like this
717 views

2 comments

Comment

Log in or Sign up to comment
G subramanyam
G subramanyam
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 13, 2023

Nice to know information @Calvin Men 

Thank you for the case study link.

Like • Calvin Men likes this
Dave Liao
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 13, 2023

Curious about this Virtual Agent beta - just signed up on the waiting list!

Like • Calvin Men likes this
Calvin Men

Calvin Men

Atlassian Team
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.

About this author

3 total posts

View profile
groups-icon
Enterprise
TAGS
AUG Leaders

Atlassian Community Events

    See all events