Hi everyone! As summer kicks off in most parts of the world, we have some hot news to share about Atlassian's cloud scale journey. Today, we are excited to announce the general availability of 20,000 users per instance for Jira Software Cloud and Confluence Cloud.
To offer maximum licensing flexibility, we are also releasing new price tiers between 10,000 - 20,000 users across our Standard, Premium and Enterprise (annual only) plans. You can check these out on our pricing pages for Jira Software and Confluence. To support the new user tiers, Marketplace partners will also have the option to set pricing for their cloud apps between 10,000 - 20,000 users per instance. While this is a significant milestone our work is certainly not done by any means. We continue to allocate significant engineering resources to support your scale needs and aim to raise the per instance user limit to 35,000 next year.
We recognize that you leverage Atlassian products for some of your mission-critical projects. So to back up our scale investments, we continue to invest in offering the highest standards of reliability. This includes financially backed 99.95 percent uptime SLA with our Enterprise plan and 99.9 percent uptime SLA with our Premium plan. Over the last year, we have delivered significant performance improvements to our Jira Software Cloud and Confluence Cloud products. In our latest cloud performance blog, you can learn more about how we improved load times for Jira Dashboards (1.9x faster), Backlogs (1.4x faster), Roadmaps (1.5x faster) and Confluence pages (2x faster). Also don’t forget to check out our public roadmap for upcoming performance investments.
As a reminder, with the launch of Cloud Enterprise - our highest offering for Jira Software Cloud and Confluence Cloud - you can now take advantage of multiple instances (up to 20,000 users each) to support autonomy, security or customization needs. Some of the common scenarios we’ve heard from customers for setting up multiple instances are:
offer autonomy to acquired entities or independent business units
support advanced security needs such as data residency for certain teams
support collaboration with external partners, suppliers
customize based on Marketplace apps, project configurations and more
To learn more about whether you could benefit from a multi-instance environment, please review our support article on - how many instances of a product does my organization need. Also a useful aspect about Cloud Enterprise is you can leverage centralized licensing - pay for a user once and grant access to unlimited instances! And you get to maintain global control and oversight with ability to centrally manage user access and permissions, get usage insights as well as apply security policies across instances. Check out our latest demo on enterprise administration to learn more!
As always, a huge thank you for helping shape our cloud products. Please don’t hesitate to share your thoughts on the latest scale and performance investments and how we can continue improving your experience in the cloud!