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Hi Atlassian Enterprise Community!
Organizations must have products that are performant at scale. Without them, delivering on business objectives can be challenging, as teams are held up completing simple tasks rather than finding more efficient ways to keep work moving. Moreover, teams can’t access all the value available in their products if they can’t use them. That’s why we’ve continued to invest heavily in this space.
With Server and Data Center, you’ve had to make improvements to your infrastructure to mitigate and optimize the performance of your products - and many of you have spent considerable time and resources doing that. For our enterprise customers, we’ve built additional features to help address these needs at scale and will continue to do so for those of you who are unable to move to Cloud at this time.
We know that the expectations you have for your products haven’t changed even though we take on the responsibility of hosting and maintaining the infrastructure our Cloud products run on - ensuring that they’re available, performant, and scalable. We want to assure you that meeting your performance and scale needs is our top priority.
To date, we’ve seen that our investments in performance and scale have already delivered some major wins.
Teams should be able to move seamlessly through their workflows, so we’ve focused on decreasing the amount of time it takes for pages to load - thus keeping teams productive. We evaluate load time based on time to interaction (TTI). Overall, we’ve seen significant improvements in performance over the last year. In the last 5 months alone, we’ve seen initial load times decrease ~14.6% for the Issue view in Jira Software. In Confluence, we’ve seen similar gains - lowering the initial load time of the Page view by ~27%.
We also want everyone in your organization to be able to use their Atlassian products. In Q2 2021, we announced that Jira Software and Confluence Cloud support 20,000 users on a single instance - a 10x gain in just three years! But we’re not stopping there. We’re shipping our 50K EAP in Q3 of 2021 and are targeting support for 35K in the second half of 2022.
We’re proud of the fact that we’ve made performance improvements on top of scaling our Cloud products - not sacrificing one over the other.
As a result of these investments, we’re seeing even more enterprise customers migrate to Cloud. Along with this comes new challenges and more complex use-cases that test our boundaries and further drive us to make performance better.
For all customers who are assessing a Cloud migration, we work with you to conduct an L1 assessment so you can see what performance is like based on individuals with similar criteria who have migrated. For larger enterprises, we’ll also run an L2 assessment to dig deeper into your specific data shape.
Not only does this provide more clarity to you, but it also enables us to continue validating and prioritizing the performance improvements we make so that our products continue scaling above and beyond your needs. For example, we recently migrated a large enterprise to Jira Software and Confluence Cloud. They brought with them 10K+ users, 100+ integrations, and API requests rates of 50K at peak load. Our learnings from the migration have enabled us to prioritize increasing the API request rate.
Because of our hyperfocus on performance, we’ve been able to identify the things that most frequently impact it. Here are some examples:
Browser configurations and updates
Web-based security plugins or third-party apps
Using HTTP1 protocols instead of HTTP2
Running on less than 4 physical cores and having network speed below 10Mbps
In addition, we’ve recently launched a large-scale program spanning Jira Software Cloud and Confluence Cloud to address the performance needs of our enterprise customers and identify additional improvements that we can make. These teams are focused on addressing performance in the most frequently used experiences to ensure they’re on par with or better than they were on Data Center.
We’ll be delivering these improvements in phases. Phase one will be focused on the Issue view in Jira Software and Page view in Confluence because these are the most used. Next, we’ll expand our effort to other key experiences in Jira Software and Confluence to further provide you with a faster, more seamless experience in Cloud.
As we continue to make improvements, we’ll continue to keep you informed with updates on Community and you to follow our progress on the Cloud roadmap. But we also want to hear from you. We encourage you to leave your thoughts in the comments section below and we look forward to continuing to provide you with updates on our progress.