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The Admin Experience team is excited to share our latest Cloud Enterprise feature, user counts. Now, admins no longer have to endure the guesswork of real-time user numbers for their Atlassian products. These new insights keep our admins in-the-know, in real-time.
What is it?
We all know a lot of capabilities live within admin.atlassian.com, so to start out, let’s go over some definitions.
What is the user count? The user count is the total number of users who have access to at least one product under an Enterprise plan, or have been invited to at least one product under the Enterprise plan, but haven’t accepted yet.
What is not the user count? A user count is not a billing metric. Through our early-access program of user counts, we learned that some customers used this feature to infer future bills capacity planning, but we want to be clear that these are not billing metrics. User counts reflect the near real-time number of users, while billing is retroactively calculated over a certain period of time in the past, at an annual cadence.
We are excited about this new capability, as user counts gives our admins visibility into how many users they are able to add to an Enterprise product, and conversely, user counts indicates if a product is at-or-near capacity.
How to get started:
To view the user counts for your Enterprise plans:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products > User counts
Select View to see the user counts for each individual product instance in an Enterprise plan.
In the example screenshot, the admin for Acme Inc. would now be able to see their user counts per product.
We are continuing to invest in monitoring and reporting capabilities for Atlassian admins. There are more features coming soon that share in the intention of arming admins with information to best manage their organizations.
Tell us what you think.
We’d love to hear your thoughts, feedback, and questions about these changes. Leave a comment and let’s chat.