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More insights for admins with Cloud Enterprise user counts

Hi everyone,

The Admin Experience team is excited to share our latest Cloud Enterprise feature, user counts. Now, admins no longer have to endure the guesswork of real-time user numbers for their Atlassian products. These new insights keep our admins in-the-know, in real-time.

What is it?

We all know a lot of capabilities live within, so to start out, let’s go over some definitions.

What is the user count? The user count is the total number of users who have access to at least one product under an Enterprise plan, or have been invited to at least one product under the Enterprise plan, but haven’t accepted yet.

What is not the user count? A user count is not a billing metric. Through our early-access program of user counts, we learned that some customers used this feature to infer future bills capacity planning, but we want to be clear that these are not billing metrics. User counts reflect the near real-time number of users, while billing is retroactively calculated over a certain period of time in the past, at an annual cadence.

We are excited about this new capability, as user counts gives our admins visibility into how many users they are able to add to an Enterprise product, and conversely, user counts indicates if a product is at-or-near capacity.

How to get started:

To view the user counts for your Enterprise plans:

  1. Go to Select your organization if you have more than one.

  2. Select Products > User counts

  3. Select View to see the user counts for each individual product instance in an Enterprise plan.


In the example screenshot, the admin for Acme Inc. would now be able to see their user counts per product.

What’s next?

We are continuing to invest in monitoring and reporting capabilities for Atlassian admins. There are more features coming soon that share in the intention of arming admins with information to best manage their organizations.

Tell us what you think.

We’d love to hear your thoughts, feedback, and questions about these changes. Leave a comment and let’s chat.



Looks this is for Org there a way for site admins to determine user counts ?

Taranjeet Singh Community Leader Dec 20, 2022

This looks like a great feature for Cloud Admins! Thank you for sharing the update on this, @Vikki Ulmer!

I have a question though:

Does this User Count show the total user count for a product across all sites under an organization? Or does it show the user count for a product for each of the sites separately under the organization?

The above graphic seem to be showing the user count for each product on the organization level, so it does not provide much clarity on my question.

Vikki Ulmer Atlassian Team Dec 21, 2022

Hello, thanks for the questions @Taranjeet Singh and @Chilla Sridhar

First and foremost, yes this is for org admins only at this time.

Regarding your question "Does this User Count show the total user count for a product across all sites under an organization? Or does it show the user count for a product for each of the sites separately under the organization?"

This feature actually shows both! We display user counts across all sites under an org (this is the new information that was not available before):

image (3).png

As well as per product (or “per site”):

image (4).png

Best, Vikki

Dave Mathijs Community Leader Dec 22, 2022

Thanks for sharing @Vikki Ulmer !


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