Hi all,
Earlier this year, we shared that we would be migrating existing cloud customers to a new and improved centralized user management experience, and we wanted to update you on the latest state of this work, and some changes to our plan.
One of the main goals of centralized user management was to provide you with a simplified, cross product, consolidated user management experience. In particular, we wanted to give org admins who manage multiple site-level directories within an organization a single user directory view at the organization level.
Since then, we’ve migrated the majority of our existing cloud customers to this new experience, and we’re pleased to say that over 99% of all customers are using this new experience, for which we’ve had great feedback.
We will not migrate the remaining 1% of customers to the new, centralized user management experience. This cohort includes customers with multiple sites, and are therefore typically larger, enterprise-sized organizations. Many of you in this group have shared with us that centralization isn’t always the best fit.
In fact, the isolation of sites in our original user management model has its own benefits. There is often a need—especially among enterprise admins—for isolation between users and content in varied situations, including:
Large multinational corporations operating business units in different regions across the world, who need to separate users and content
Client-based organizations that create new sites for each engagement and need to manage the users within those sites separately
Organizations that have specific sites and/or projects that require isolation from other sites due to privacy, risk, or compliance restrictions
And more…
Many of you have told us that you want to be able to isolate groups of users in separate directories (in the same way you achieve this today via multiple sites), while still getting access to some of the new features in the centralized user management experience. With that in mind, we’re working to bring features from the centralized user management experience to customers on the original user management experience as well as greater isolation and control to customers on both experiences.
Ultimately, this will bring all customers to the same experience, combining the best capabilities across both current states into a single state that all customers will benefit from.
If you’re on the new, centralized user management experience… |
No significant changes will take place in the near term. We will work to bring you the option of more isolation in the future, and we will share more details on this work within the next few months. |
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If you’re on the original user management experience… |
Your organization will not be migrated to the new user management experience. Instead, we will be shifting our focus to providing greater isolation controls within organizations for customers on all user management experiences. In the meantime, we have already begun improving the original (more isolated) user management experience so that it has feature parity with the new (more centralized) user management experience. We will ensure you can access the same benefits of the new user management experience, without sacrificing isolation. You can expect to see the following features roll out to the original user management experience by mid-2025:
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Ultimately, our goal is to offer all customers the flexibility to configure user management as your organization requires.
If you have questions about this update or would like to provide feedback on our plans for providing more isolation and control to enterprises, please leave a comment and I’ll follow up with you.
Rob Saunders
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