I am interested in learning how others are using Atlassian Service Desk to improve customer service on campus. Specifically:
Thanks for the great information. Are you currently on Server or Data Center?
Currently on Server. Data Center looks like the best migration, but I'm meeting with other Atlassian users on campus this week to see what their plans are for their instances and whether it makes sense to centralize some efforts.
How many different instances do you have across campus?
I don't really know as they are all managed independently. We have one on-prem in Student Affairs IT, campus OIT has at least one on-prem, and I know of at least four other cloud instances for departments on campus. There are also some in the federal/public partnership departments like the Lab for Atmospheric & Space Physics, but their funding sources and needs are so complicated I don't count those.
I think campus OIT is trying to determine if they want to offer Jira as a service to departments or not, which opens up a lot more for them than me thinking about my Jira and Confluence instances.