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Not able to Login

I am not able to login even after resetting the password, it still displays invalid username or password


Nic Brough Community Leader May 18, 2018

Which system, and what user directory are you using for it?

Are you trying to login into your atlassian account ? You are posting here so I am sure you are in already. :p

Ask an admin to check your profile - RESET CAPTCHA if needed.

Ask an admin if you are a member of any group or not .



Normally it occurs if the administrator try to play with the permissions, i.e; if the administrator take back your Software access you will not be able to login.

You can do the following to solve the issue:

1. Ask an admin to reset your password and provide you with a new password

2. Ask an admin if you rights to access the application and if not you cannot access, if you have the rights, a restart of server or re-indexing would solve the problem (after the setting a new password)


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