Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira SD reporting in excel

I am running monthly reports from Jira SD for customers. I get a data dump from the filter section where I have save some reporting templates and export into CSV format in excel. The problem begins here...currently the time to resolve field show the time left on the SLA clock... not the time it took to resolve the issue. This means I have to create another column and formula to calculate the hours to resolve. In addition "time to resolve" is in format that difficult to work with and use (basic I need just the number of hours to resolve the ticket). 

1 answer

3 votes
Gökçe Gürsel {Appfire}
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Jun 25, 2020

Hi Rob,

I don't think JSD comes with this feature. However, Time to SLA has a reporting feature that you can use to export the working duration of the SLAs in minutes, seconds, or human-readable format. Also, you can our Time to SLA custom field as a column to the search screen to get an issue-focused detailed report too.

You can also use our Groovy scripts to get working durations of the SLAs for further analysis.

SLA report detail.png

I'm one of the team members in Snapbytes. Please let me know if you have further questions.



Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events