Jira Email Notification

[CHILLAMCHARLA VARUN]

Hello friends,

I have question regarding email notification. In one project i have 7 issue types so i need to get email only the comment email  for only 1 issue type no other issue type should not get email when comment the ticket issue. is it possible?can you help how to solve this issue. I have changed the workflow that the fire event changed to Issue Comment?

thanks.

[Sebastian Krzewiński]

Hi CHILLAMCHARLA

Without add-on it is impossible. I'll reccomend to use Automation for JIRA - Server Lite (link).

It is free add-on where you can create rule what you need.I thonk you can do this like this:

- create new event in JIRA based on issue commented event

- create rule in Automation plugin where if someone add new comment in issue with specific issue type you will trigger created custom event

- in notification scheme this custom event should be configured

If you need help - please let me know :)

Regards,

Sebastian

[CHILLAMCHARLA VARUN]

Hello Sebastian,

Where i need to select specific issue type in automation lite jira?

1) I have created the Event and i have configure default notification scheme

2) I have created the rule but i cannot see which issue type to need to add?

thanks

[Sebastian Krzewiński]

You can add it as JQL condition - https://docs.automationforjira.com/getting-started/conditions.html#jql

[Sebastian Krzewiński]

I hope that my answer was helpful. If yes, please consider marking my answer as accepted : )