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Why can't I delete jira users


After I tested the Data Center for Jira, I found that when I click delete a user, it was not deleted, but became an inactive user. Why?

And, I have deleted all the projects, so there will be no user-related issue.

If anyone sees it,please tell me.




1 answer

0 votes
Daniel Ebers Community Leader Nov 29, 2020

Hi liyahui,

welcome to the Atlassian Community!

Could you please describe the steps you took to delete the user?

If you want you also can attach screenshots.

Under the assumption you are not using external user management the steps should be as follows:


Hi,Thank you for your reply.  

The steps:


Why can't I just delete it?

Daniel Ebers Community Leader Dec 01, 2020

In general it is good practise to just disable the user. This will stop the user to consume a license - most times not more is required.

For the deletion there is some probability the user is still referenced somewhere even if it is not so obvious.

There are some steps you could go through (please see this article in Community) but as stated earlier probably it is not worth the effort.

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