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Updated display name of a user is not shown on all nodes

Juergen Hellwig January 23, 2020

After the display name of an user has been updated (delegated LDAP authentication) the updated name is only displayed correctly on 2 of 4 nodes.

On the database in table cwd_users the display name is the updated one - that's fine.

It seems as if the display name is saved in a local cache on each node. 

How to fix that? Restarting the node did not solve the issue.

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Adrian Stephen
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 23, 2020

Hi @Juergen Hellwig 

I suggest checking the healt check tools page for the affected nodes if there any problems with the replication there. 

Juergen Hellwig January 24, 2020

HI @Adrian Stephen 

when I detected the inconsistency, then first thing I did was running"Troubleshooting and support tools". They run fine, no errors or warnings are shown.

Anything else I can do?

Juergen Hellwig January 26, 2020

Restarting the entire cluster - stop all nodes and then start node by node again - solved the issue.

Why do I have to restart the entire cluster?

It's a datacenter version I'm running and we implement that to have zero downtime :-(

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