I've been an Atlassian admin for years and over the course of those years, my "best practices" have changed or evolved. However there is still one topic that I sway from side-to-side...like a ship rocking in the sea.
My company allows our customers to create Jira issues through e-mail. However, this generates a lot of "fake" users in Jira as our customers usually include everyone on the e-mail. So.....
Some days, I want to delete the user out of the system because I hate seeing tons of users with a line through them. Other days my security side kicks in and says, "Deactivate them because I do not know who might have that e-mail address and I don't want them being recreated."
So what do you do with these types of Jira accounts?