Now available: Jira Software 9.12 and Jira Service Management 5.12 Long Term Support (LTS) releases

Hello Community!

We know that many of you have been eagerly awaiting the next Jira Server and Data Center Long Term Support (LTS) releases. We’re excited to announce that Jira Software 9.12 Long Term Support Release and Jira Service Management 5.12 Long Term Support Release are now available!

Jira Software 9.12 and Jira Service Management 5.12 are the final versions that support our server offering. If you have a server license, understand your options for upgrading.

Why choose a Long Term Support release?

Upgrading to a Long Term Support release provides you with continued access to critical security, stability, data integrity and performance fixes for the full two years before this version reaches its end of life. It enables you to move quickly when a high-impact bug fix, or security fix is ported over and released for upgrading.

 

What to look forward to in Jira Software 9.12 and Jira Service Management 5.12

Jira Software 9.12 and Jira Service Management 5.12 bring the familiar security and performance advantages typically associated with LTS releases. They also introduce robust functionalities aimed at enhancing the effectiveness of both admins and end-users. Check out the range of new features now available!

 

Improve productivity with streamlined workflows and automation

These LTS releases include several new benefits to empower admins and end-users to work faster and more efficiently. With features designed to reduce repetitive tasks, self-service more quickly, and cut the clutter that can slow end-users down, Jira Software 9.12 and Jira Service Management 5.12 help teams complete more work, faster. We have also added core accessibility improvements for screen reader and keyboard-only users to ensure that your whole team can do their best work.

Jira Platform (Jira Software + Jira Service Management)

  • Search for projects and issue types in custom field contexts (JSW) (JSM)

  • Updated Jira automation (JSW) (JSM)

  • Comment sorting updates and an improved commenting experience (JSW) (JSM)

  • Reorder project shortcuts (JSW) (JSM)

  • Single-click to add linked issues to existing issues (JSW) (JSM)

 Jira Software

Jira Service Management

 

Easily manage growing instances

These LTS releases also include several features designed to ensure your Jira instance remains performant and easy to manage. With simplified workflows and better visibility, administrators' productivity will improve, enabling them to focus on other activities and give back precious time in their day.

 

Jira Platform

  • In-product diagnostics updates (JSW) (JSM)

  • Jira Temporary Directory Cleaner (JSW) (JSM)

  • Amazon S3 avatar storage (JSW) (JSM)

  • Audit log improvements (JSW) (JSM)

  • Improvements to the support zip creation (JSW) (JSM)

  • Show or hide empty fields in the issue view (JSW) (JSM)

  • New design and enhanced functionality for configuring contexts for custom fields (JSW) (JSM)

 Jira Software

 Jira Service Management

 

 

Strengthen security and platform improvements

We know you rely on long-term support releases for improvements to the security and performance of your software. These releases include technical updates to boost Jira performance, strengthen instance stability, and protect your data.

Jira Platform features to help admins strengthen your team’s security posture

  • Masking secret keys in your automation rules (JSW) (JSM)

  • Project permissions get extended configuration (JSW) (JSM)

  • Select issue watchers only from users with access to a project (JSW) (JSM)

  • Allowlist in Jira automation enabled by default (JSW) (JSM)

Platform updates to keep you running your best Jira Data Center Instance

  • Support for Java 17

  • The Backbone library upgraded to the recent versions

  • Log4j upgraded to version 2.17.2

  • An embedded H2 database upgrade from 1.4.200 to 2.1.x

  • JMX blocklist deserialization filter implemented to block fabricated data from getting into your instance through malicious requests.

  • The Rich Text gadget substitutes the deprecated Text gadget

  • Microsoft Graph API integration for incoming mail (JSW)

  • New Guardrails available (JSM)

  • Read-only access to Assets information for Confluence users (JSM)

  • New settings for Groovy scripts in Assets (JSM)

Planning your upgrade

As a reminder for those of you who are currently on Jira Software 8.20 or Jira Service Management 4.20: the end of life (EOL) for these versions is January 31, 2024.

For the best experience, we encourage you to upgrade as soon as possible. Atlassian will continue to provide assistance if you encounter issues related to upgrading from your EOL version to a supported version.

We understand upgrades can take some planning, so here’s a round-up of resources to help you prepare:

 

Feel free to share any questions or comments below!

Thank you!

The Jira Product team

 

10 comments

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Maksim Zazeka November 29, 2023

🎉🎉🎉

Reese November 29, 2023

According to the report, there's performance regression in 9.12.x compared with 9.4.12? 

https://confluence.atlassian.com/adminjiraserver/performance-and-scale-testing-965568707.html

Jira Server 9.12.0 vs. Jira Server 9.4.12

All response times in ms.

Data dimension

Response time (Jira 9.4.12)

Response time (Jira 9.12.0)

Baseline

512

535

Agile boards

523

522

Custom fields

548

557

Issues

560

571

Attachments

535

544

Projects

562

559

Permissions & security levels

525

536

Users & groups

533

539

Comments

530

541

All datasets

537

544

Jira Data Center 9.12.0 vs. Jira Data Center 9.4.12 (2 nodes)

All response times in ms.

Data dimension

Response time (Jira 9.4.12)

Response time (Jira 9.12.0)

Baseline

533

543

Agile boards

533

540

Custom fields

561

576

Issues

576

583

Attachments

552

567

Projects

576

587

Permissions & security levels

544

549

Users & groups

543

548

Comments

541

545

All datasets

551

559

 

Hmmm... performance improvements?

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John Dunkelberg November 30, 2023

Dose anyone know if you can find the pinned comment for an issue via the API?

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Marcin Walerianczyk
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 30, 2023
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Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 12, 2023

Thank you! 

Anna Scisłowska
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 18, 2023

 

Hi @Reese thank you for your comment. We appreciate your ongoing commitment to our software so I'd like to provide some clarity on Jira Software’s performance.

The degradation you shared is a known, but critical, trade-off we made to enhance Jira’s security and accessibility features. These improvements are essential for safeguarding data and ensuring a more inclusive user experience. The decision to prioritize security and accessibility was a strategic one, and while it may have minorly affected performance, it was made with the long-term well-being of our users in mind.

I want to assure you that we remain committed to providing a high-quality software experience. In addition to the security and accessibility enhancements, this release includes several features designed to improve overall efficiency, such as enhanced automation capabilities, updates to custom fields, and a more powerful search functionality. We believe that these additions will contribute to a more streamlined workflow for your team and increase the speed at which work can be done at scale.

Thank you for your patience as we work to balance various considerations in our ongoing efforts to deliver the best possible software experience.

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Gita Meskauskas January 3, 2024

We are facing several issues after upgrade JSM to 5.12.0, spesial with power script and custom fields in portal. Did someone else have issues too?

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Amelie Winkler _Appfire_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
January 4, 2024

@Gita Meskauskas – Hi there, Amelie from the Power Scripts team here! We're not aware of any issues related to the upgrade to JSM 5.12.0. Could you please open a ticket with our support team so they can investigate and help you resolve it? 

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Gita Meskauskas January 7, 2024

Hei @Amelie Winkler _Appfire_ 

I was confirmed that this issue exist and I am very disappointed that it will not be fix any time soon: "I'm afraid there are technical challenges to fixing this specific issue with Select Lists on the Customer Portal not getting activated with Live Fields.
Our team has analyzed it, seen the problem, and confirmed that a solution will not be developed any time soon."

Regards Gita

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Amelie Winkler _Appfire_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
January 9, 2024

Hi @Gita Meskauskas – I just checked back with the team and have good news! They confirmed there was a misunderstanding, and the issue you're mentioning is prioritized with our team.

You will receive an update on your original support ticket soon! Thank you so much for your patience while we work on the fix.

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