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Improvements to Jira Service Management DC's Assets interface

We bundled Assets (formerly known as ‘Insight’) with Jira Service Management Data Center in version 4.15, adding core asset and configuration management capabilities to the product. With the release of the 5.4 Long Term Support (LTS) version, we wanted to take a moment to highlight the series of accessibility and user interface improvements we’ve shipped since the previous 4.20 LTS to make Assets feel more at home in the JSM feature set

We’ve completed two major milestones:

  1. Uplifting Assets in particular within standards of accessibility and user interface. ✅

  2. Rebranding Insight to Assets, to be more representative and descriptive of the feature set’s value. ✅

Milestone 1: Assets uplift

Post-bundling, there was naturally a clear disconnect between the asset and configuration management interface and the wider Jira Service Management product. We wanted to provide a more consistent experience with Assets that was synonymous with Jira Service Management. This project aimed to narrow this disparity, specifically within the standards of accessibility and user interface.

The scope of this uplift focused on the following areas:

  1. Issue view (Jira issue view, custom field)

  2. Customer Portal (Customer portal, custom field)

  3. Object schema view (Assets view)

  4. Side panel (Assets view)

  5. Asset view (Assets view)

Voluntary Product Accessibility Template

We recently updated JSM DC’s VPAT assessment, using the assessment results to create the backlog of accessibility improvements for this project. We officially resolved 55 (distinct) critical Assets related VPAT issues, which make up ~46% of the total critical product-wide accessibility issues. We have an ongoing commitment to resolve the remaining critical issues in Jira Service Management.


Milestone 2: Rebranding Insight

We rebranded our asset and configuration management feature, Insight, to Assets. We feel the new name is more representative and descriptive of the actual value the feature set provides. We made this change to help you more easily navigate our platform and better understand where to go for specific functionalities.


So, how does Insight Assets look now?

For both projects, we shipped a wide scope of changes. To help capture the true essence of this work, we wanted to share some before and afters belonging to different user journeys.


1. Create a request associated with an asset.


Before: Create request form with Assets custom field (Customer portal)


After: Create request form with Assets custom field (Customer portal)

Example accessibility change:

Before: Interacting with the Assets custom field when creating a request 

After: Interacting with the Assets custom field when creating a request



1. Navigate to Assets

Before- Navigation to Insight.png

Before: Navigation to Insight

After- Navigation to Assets.png After: Navigation to Assets


2. Create a new object schema.

Before- Empty state object schema.png  Before: Empty state object schema

After- Empty state object schema.pngAfter: Empty state object schema


3. Populate object schema with data.

f1332516-be26-46bd-817d-977e85de4faf.png Before: Create object types

After- Create object types.pngAfter: Create object types

Before- Populate schema.pngBefore: Populate schema

After- Populate schema.pngAfter: Populate schema


Example accessibility changes

 Objects before/after

Adding search filters before/after

Removing search filters before/after

Comments before/after

Object type tree before/after




1. Seek more context for an issue by reading the overview of the associated object.

Before- Object overview.pngBefore: Object overview

After- Object overview.png

After: Object overview


Example accessibility changes

 Before: Object overview

After: Object overview


What’s next for Assets?

We hope you’re just as excited as we are about the recent improvements waiting for you in the latest LTS! We continue to work on improving the integration of Assets with Jira Service Management. Stay tuned for additions to auditing events for Assets, security enhancements, and performance and scale optimisations in upcoming releases!



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