Getting insights from your Jira Data Center instance from Support Zip files

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Hello Atlassian Community,

I'm Thiago Masutti, a Premier Support Engineer at Atlassian. I assist customers with our on-premise products like Jira and Confluence.

At Atlassian, our developers dedicate significant effort to creating tools that empower support engineers to provide exceptional service to our customers. One such tool is the Support Zip, which consolidates application logs and various metrics essential for troubleshooting. This makes it easier for administrators to share crucial data with Atlassian Support.

We frequently request Support Zip files from customers because they contain vital information needed to address nearly any issue.

As deployments grow in size and complexity, so do the challenges associated with them. Having efficient tools to swiftly navigate important data benefits both administrators and support engineers.

Today, I want to share with you JAGS, a tool developed by Atlassian support engineers. JAGS stands for "Just Another Graphing Solution" and helps visualize insights from Support Zip files, particularly data from Jira Data Center logs.

If your organization heavily relies on Jira, it's crucial to have your own observability stack to continuously collect telemetry data and proactively monitor your deployment's infrastructure and application. For those who don't yet have such a stack, JAGS can be a helpful tool, though it will not replace a comprehensive observability solution.

Enough reading, let's see some visuals!
Here are some screenshots of the tool's visualization capabilities.

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Initial dashboard with details about Support Zip files that are being parsed.

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Jira main dashboard with important performance metrics for a glance on the instance health.
It also has links to all built-in dashboards based on metrics available on the application logs.

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Dashboard with database performance metrics

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Dashboard with stuck threads reported on the Tomcat logs.

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Where can I get it?

The code and instructions to set up the stack are available at  https://confluence.atlassian.com/display/KB/JAGS.
Note that JAGS is not officially supported and is shared as-is.

Thank you for reading, and feel free to reach out with any questions or feedback!

Kind regards,
Thiago Masutti
Premier Support Engineer | Atlassian

[Matthias Gaiser _K15t_]

Thank you for sharing, @Thiago Masutti. I'm working for a marketplace partner and I'll make sure to share this also with our support teams. Sometimes, they also get support.zips and this might be useful in the analysis process.