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We know that many of you have been awaiting the next LTS release for Jira Software / Jira Service Management.
To help you plan the upgrading in advance, we want to let you know that Jira Software 9.4 and Jira Service Management 5.4 will be our next LTS releases (planned for Q4 calendar year '22). If you plan to upgrade only once this year, we recommend moving to Jira Software 9.4 and Jira Service Management 5.4 when they become available.
Jira Software 9.4 and Jira Service Management 5.4 will be the first LTS releases on their new respective platforms allowing your teams to scale responsibly and benefit from an array of features including, but not limited to:
Enhanced security (Jira Software & Jira Service Management)
Platform 6 in Jira Software 9.0 and Jira Service Management 5.0 upgrades our stack of third-party dependencies and resolves technical debts.
XSRF protection improvements keep your instance(s) secure.
Restricted anonymous access to REST endpoints ensures that you retain control over API endpoints.
Optimized performance (Jira Software & Jira Service Management)
Safeguards for comments ensure that the number of comments on an issue doesn’t slow the page loading.
Deferred scripts ensure faster rendering of pages by allowing certain page assets to load after the page itself has loaded.
Issue view improvements enhance the issue view experience, the time needed to create comments, edit issues, how you view the dashboard, and more.
Guardrails — our product-based documentation and strategic recommendations — are designed to educate and help you avoid reaching a tipping point at which your instance might start to experience performance impacts.
Automation for Jira integration (Jira Software & Jira Service Management)
Automation for Jira is a powerful app that lets you focus on the work that matters, removing the need to perform manual, repetitive tasks by allowing your teams to automate their processes and workflows. Using the simple rule builder, you can configure automation rules to handle even the most complex scenarios.
Faster and more accurate SLAs calculation (Jira Service Management)
Issue history-based calculation
The issue history-based calculation will be used for newly created issues only at this stage. Old issues that have ongoing SLAs will continue to be handled by the old events-based calculation method.
SLA recalculation made easy
You can now recalculate your SLAs for an issue directly from the issue view. This way, when the data in your issue has changed or you want to make sure it’s correct, you can confirm it yourself without reaching out to support.
We’ve added a new SLA configuration setting that allows you to select the off-thread processing mode.
Improved accessibility (Jira Service Management)
We’re continuing our improvements to the UI and accessibility of Insight Asset Management.
Connect to cloud products with secure application tunnels (Jira Software & Jira Service Management)
Integrating Atlassian Cloud and self-managed (Data Center and Server) products through application links requires opening your network for incoming connections, which isn’t something everyone can do. To solve this problem, we’re now introducing application tunnels.
And there’s more! Check out our release notes to get the full list of features incoming:
Additionally, your teams can take advantage of all the features we've released since 9.0/5.0, as well as the hundreds of bug fixes and security improvements that will be shipped. Check out the Data Center roadmap | Atlassian to learn more about what’s coming.
As a reminder for those of you who are currently on Jira Software 8.13 or Jira Service Management 4.13, the end of life (EOL) for these versions is November 8th 2022.
If you work with a Technical Account Manager or Premier Support, consult your contact for a recommendation based on your environment and upgrade cadence. Learn more about our Long Term Support releases.
The Jira Team