licensing issue

As a Software vendor we have purchased 50 user starter Edition to test crowd

We´ve connected it to our active Directory, and now we cannot Access the System as we have more than 50 AD Users.

We would disconnect the ad, but we cannot enter the configuration:

"Your current license does not permit the number of users you have configured in Crowd, please upgrade to a new license, or contact Atlassian sales support."

 

What can we to to enter the Software und unconfigure the ad?

3 answers

0 votes
Bruno Vincent Community Champion Jun 05, 2018

Hi @Thomas Niemann

You just need to go to my.atlassian.com and generate an evaluation license for unlimited users as explained on this page: https://confluence.atlassian.com/crowdkb/users-are-unable-to-log-in-after-updating-the-license-223223576.html

ok, i´ve received a eval licence. The strange Thing is, that now i cannot Login with the admin user as it says "Invalid Login". But the Password wasn´t changed...

Please help again!

Bruno Vincent Community Champion Jun 07, 2018

Have you tried to clear your cookies or restart your browser?

yes, i even used a different browser, no cuccess

i used this statement

select * from cwd_user u
 join cwd_membership m on u.id=m.child_id join cwd_group g on m.parent_id=g.id
 join cwd_directory d on d.id=g.directory_id

and i see the field active = T - is this right?

select * from cwd_user u
 join cwd_membership m on u.id=m.child_id join cwd_group g on m.parent_id=g.id
 join cwd_directory d on d.id=g.directory_id
  where g.group_name = 'crowd-administrators' and d.directory_type='INTERNAL';

(last line was missing)

Bruno Vincent Community Champion Jun 07, 2018

Looks good.

Anything in apache-tomcat/logs/catalina.out or <crowd.home>/logs/atlassian-crowd.log ?

2018-06-07 17:08:29,553 http-nio-8095-exec-17 INFO [crowd.console.action.Login] The user: 'niemann.thomas' attempted to login with an inactive account

But it is (the only) admin account. Seems it was deactivated. i´ve tried to set the user from T to F but it does not work...

Bruno Vincent Community Champion Jun 07, 2018

Is the 'crowd-administrators' group active as well? (you should get two 'ACTIVE' fields when running the previous SQL query, the second one actually being the crowd admin group's state)

actueally i got three times Active, but the log still says

...attempted to login with an inactive account

Bruno Vincent Community Champion Jun 08, 2018

What if you create another admin account? (step 4 of this procedure)

same here. i´ve followed the steps, but admin is an invalid Login... :-(

Reinstalled - "solved"

Strange Problem...

Bruno Vincent Community Champion Jun 08, 2018

Yes, it is, definitely. Did you reconfigure everything or did you import an XML backup (in which case that would be incredibly strange!) ?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

67 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you