licensing issue

[Thomas Niemann]

As a Software vendor we have purchased 50 user starter Edition to test crowd

We´ve connected it to our active Directory, and now we cannot Access the System as we have more than 50 AD Users.

We would disconnect the ad, but we cannot enter the configuration:

"Your current license does not permit the number of users you have configured in Crowd, please upgrade to a new license, or contact Atlassian sales support."

What can we to to enter the Software und unconfigure the ad?

[Thomas Niemann]

Reinstalled - "solved"

Strange Problem...

[Bruno Vincent]

Yes, it is, definitely. Did you reconfigure everything or did you import an XML backup (in which case that would be incredibly strange!) ?

[Thomas Niemann]

ok, i´ve received a eval licence. The strange Thing is, that now i cannot Login with the admin user as it says "Invalid Login". But the Password wasn´t changed...

Please help again!

[Bruno Vincent]

Have you tried to clear your cookies or restart your browser?

[Thomas Niemann]

yes, i even used a different browser, no cuccess

i used this statement

select * from cwd_user u
 join cwd_membership m on u.id=m.child_id join cwd_group g on m.parent_id=g.id
 join cwd_directory d on d.id=g.directory_id

and i see the field active = T - is this right?

[Thomas Niemann]

select * from cwd_user u
 join cwd_membership m on u.id=m.child_id join cwd_group g on m.parent_id=g.id
 join cwd_directory d on d.id=g.directory_id
  where g.group_name = 'crowd-administrators' and d.directory_type='INTERNAL';

(last line was missing)

[Bruno Vincent]

Looks good.

Anything in apache-tomcat/logs/catalina.out or <crowd.home>/logs/atlassian-crowd.log ?

[Thomas Niemann]

2018-06-07 17:08:29,553 http-nio-8095-exec-17 INFO [crowd.console.action.Login] The user: 'niemann.thomas' attempted to login with an inactive account

But it is (the only) admin account. Seems it was deactivated. i´ve tried to set the user from T to F but it does not work...

[Bruno Vincent]

Is the 'crowd-administrators' group active as well? (you should get two 'ACTIVE' fields when running the previous SQL query, the second one actually being the crowd admin group's state)

[Thomas Niemann]

actueally i got three times Active, but the log still says

...attempted to login with an inactive account

[Bruno Vincent]

What if you create another admin account? (step 4 of this procedure)

[Thomas Niemann]

same here. i´ve followed the steps, but admin is an invalid Login... :-(

[Bruno Vincent]

Hi @Thomas Niemann

You just need to go to my.atlassian.com and generate an evaluation license for unlimited users as explained on this page: https://confluence.atlassian.com/crowdkb/users-are-unable-to-log-in-after-updating-the-license-223223576.html