if we open crowd url in the browser it is showing tomcat 404 error the resource is not available

[ramani_chandran]

When i try to open the crowd url it showing http status 404..the requested resource is not available.But the process is up and running and the ip is reachable while pinging over telnet.

[AnnWorley]

It sounds like the Tomcat web server is starting but the Crowd application is not. Please check for errors in the logs: <crowd-home>/logs/atlassian-crowd.log and <crowd-install>/apache-tomcat/logs/*.

I look forward to hearing what you find.

[ramani_chandran]

hi Ann..Thanks for the concern.I have gone through the logs but could not find the exact problem.If you don't mind i have saved my logs in the drive,could you please have a look at it and sort out the issue.Please find the link below

https://drive.google.com/open?id=1pmYOtYF6ujlICIuIVccyknPWZS-1GSD2
https://drive.google.com/open?id=1LtQfBII7cTnBpLCA1G_kWOxYdzzh_xkq

[AnnWorley]

Thanks for the logs, they help a lot.

The application log, atlassian-crowd.log, has not been written to since 5/31 when Crowd was shut down:

2018-05-31 15:47:01,813 localhost-startStop-2 INFO [ContainerBase.[Catalina].[localhost].[/crowd]] org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: destroy called
2018-05-31 15:47:01,815 localhost-startStop-2 INFO [ContainerBase.[Catalina].[localhost].[/crowd]] Closing Spring root WebApplicationContext
2018-05-31 15:47:01,867 localhost-startStop-2 INFO [com.atlassian.crowd.startup] Stopping Crowd

I see several attempts to start Crowd in the Tomcat log, catalina.out, but there seems to be a port conflict:

Jun 08, 2018 6:05:02 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 47204 ms
Jun 08, 2018 6:05:02 PM org.apache.catalina.core.StandardServer await
SEVERE: StandardServer.await: create[localhost:8020]: 
java.net.BindException: Address already in use

This is consistent with your finding that there is something listening on the Crowd port. It could be that Crowd never shut down properly and is still holding onto the port, preventing a proper restart.

• My recommendation is that you kill the process on the Crowd port manually at the command line, then start Crowd again.

Here is an article on how to identify the process ID on the port and kill the process: Tomcat Error – java.net.BindException: Address already in use

Please note that version 2.8.4 of Crowd is at end of life status:

2018-05-03 22:25:08,818 localhost-startStop-1 INFO [com.atlassian.crowd.startup] Starting Crowd Server, Version: 2.8.4 (Build:#649 - 2016-02-10)

I hope you have a chance to upgrade soon.

Thanks,

Ann

[ramani_chandran]

Thank you so much for your reply...it is a great help.

I have gone through the above link which you have provided for identifying the process ID and killed that.Post Restart,when i load the application

it is showing "The Site can't be reached.The connection was reset''.But other applications are loading fine.

[ramani_chandran]

Please find the link to go through the installation log

https://drive.google.com/open?id=18yCgbi4RSH6Pg5nX5lYsOl_zZHwXCrlL

the application log still shows the old date.

2018-05-31 15:47:01,815 localhost-startStop-2 INFO [ContainerBase.[Catalina].[localhost].[/crowd]] Closing Spring root WebApplicationContext
2018-05-31 15:47:01,867 localhost-startStop-2 INFO [com.atlassian.crowd.startup] Stopping Crowd