When i try to open the crowd url it showing http status 404..the requested resource is not available.But the process is up and running and the ip is reachable while pinging over telnet.
Atlassian Team members are employees working across the company in a wide variety of roles.
June 7, 2018 edited
It sounds like the Tomcat web server is starting but the Crowd application is not. Please check for errors in the logs: <crowd-home>/logs/atlassian-crowd.log and <crowd-install>/apache-tomcat/logs/*.
hi Ann..Thanks for the concern.I have gone through the logs but could not find the exact problem.If you don't mind i have saved my logs in the drive,could you please have a look at it and sort out the issue.Please find the link below
Atlassian Team members are employees working across the company in a wide variety of roles.
June 8, 2018 edited
Thanks for the logs, they help a lot.
The application log,atlassian-crowd.log, has not been written to since 5/31 when Crowd was shut down:
2018-05-31 15:47:01,813 localhost-startStop-2 INFO [ContainerBase.[Catalina].[localhost].[/crowd]] org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: destroy called 2018-05-31 15:47:01,815 localhost-startStop-2 INFO [ContainerBase.[Catalina].[localhost].[/crowd]] Closing Spring root WebApplicationContext 2018-05-31 15:47:01,867 localhost-startStop-2 INFO [com.atlassian.crowd.startup] Stopping Crowd
I see several attempts to start Crowd in the Tomcat log,catalina.out, but there seems to be a port conflict:
Jun 08, 2018 6:05:02 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 47204 ms Jun 08, 2018 6:05:02 PM org.apache.catalina.core.StandardServer await SEVERE: StandardServer.await: create[localhost:8020]: java.net.BindException: Address already in use
This is consistent with your finding that there is something listening on the Crowd port. It could be that Crowd never shut down properly and is still holding onto the port, preventing a proper restart.
My recommendation is that you kill the process on the Crowd port manually at the command line, then start Crowd again.
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