how to add admin user to crowd using mysql commads

[lhaynes4]

I have a new install of crowd.  There is only one user account added so far.  The user has too many failed attempts so she is unable to login.  Is there a way to add another admin user with MySQL commands?

[Nic Brough _Adaptavist_]

Have a look through https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html - that's better than creating a new user, but take care to follow the "shut down crowd while running SQL".  You should see the "failed attempts" in the database and can set them to 0 as well as set a new password.

[lhaynes4]

Hi Nic,

I don't have access to DB Visualizer as I am working on a classified system. The link in the document is broken. Not really clear on how to use this document to reset a user password by shutting down the database and setting the failed attempts to zero.

[Nic Brough _Adaptavist_]

 You need anything more than the ability to run SQL on the database to change the password to something you know.  Without a tool, you'll need to run some SQL selects to find out where to put things, but it's just command line stuff.

The failed attempts is just a counter on cwd_user, set it to zero for your admin user with an update

[lhaynes4]

Is there a document you can recommend for the SQL commands etc to make the changes? 

[Nic Brough _Adaptavist_]

Er, the document in my answer has all the SQL you need, including password changes and resetting the failure counts.

[Bruno Vincent]

Alternatively, if you could open a session to the server running Crowd, you would be able to add another Crowd administrator account using a simple tool like curl and Crowd REST API (the application credentials to use are available in crowd.properties).