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I have a new install of crowd. There is only one user account added so far. The user has too many failed attempts so she is unable to login. Is there a way to add another admin user with MySQL commands?
Alternatively, if you could open a session to the server running Crowd, you would be able to add another Crowd administrator account using a simple tool like curl and Crowd REST API (the application credentials to use are available in crowd.properties).
Have a look through https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html - that's better than creating a new user, but take care to follow the "shut down crowd while running SQL". You should see the "failed attempts" in the database and can set them to 0 as well as set a new password.
You need anything more than the ability to run SQL on the database to change the password to something you know. Without a tool, you'll need to run some SQL selects to find out where to put things, but it's just command line stuff.
The failed attempts is just a counter on cwd_user, set it to zero for your admin user with an update