Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

how can I point existing crowd installation to new database (had to move it to new server)

I have updated the crowd.cfg.xml file to point to the new db instance, but crowd still isn't hitting it 

1 answer

Hi @Regina Frost

Updating the crowd.cfg.xml file is not the right way to do what you want to do.

Here is a link to Atlassian's documentation regarding Crowd migration to another database:

So here is what you must do:

  1. Stop Crowd and put back your old crowd.cfg.xml file (I suppose you have a backup of this file)
  2. Start Crowd and log into Crowd's console. Then go to the backup section and perform an XML backup
  3. Stop Crowd and then delete crowd.cfg.xml (keep a backup of it just in case something would go wrong)
  4. Restart Crowd, it will behave as if it was a fresh install and will ask you for your license key. That is absolutely fine.
  5. Select 'Import data from an XML backup'
  6. Continue the installation and point to your new database server
  7. When requested, upload your XML backup.
  8. Et voilà! Everything should work as expected. You might need to reset your Crowd SSO domain configuration if you selected to reset it when doing your XML backup at step #2.

A bit of a late reply, but hopefully this might help others too. While the XML option is what's documented, we've done numerous database migrations in the past for Crowd between mysql > mysql and later psql > psql (standard dump and restore) and updated the connector in the crowd.cfg.xml file and the process worked well. Given it's easier to script a DB dump - we use this then push offsite as part of our DR/BC process.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

225 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you