constantly got logout when use two different crowd instances, e.g., prod & test

We have two different crowd instances, one for productiopn and one for test. Subsequently we also have prod and test version of Atlassian products, e.g., Jira, Confluence, etc and integrated with the Crowd prod and test instances respectively.

The problem was when we ran a prod and test version of Jira for example in the same browser, then we constantly got kicked out from each other.

This is not an issue when we run a prod instance not on the same browser, e.g., IE and a test instance on different browser, i.e, Chrome, etc.

Is there any session cookies setting that we can configure to allow both prod and test instance running on the same browser?



1 answer

1 vote
Bruno Vincent Community Champion Jul 12, 2017

This behaviour is absolutely normal as your test environment applications set a cookie that has the exact same name as the one set by your prod instances (the default Crowd SSO cookie name is crowd.token_key).

On your test instance of Crowd, go to your crowd.home directory (the one you configured in when installing the product), edit the file and set the following value:


That should do the job. If this still does not work you might also need to add that very property to each of your applications' file.

Hi Bruno,

Thanks for the reply, unfortunately it didn't work.

Should I restart the Crowd test instance?

As for the other alternative to add for each applications' file which for sure it requires a restart, since the file is located in the <INSTALL_DIR> not the <APP_HOME_DIR>.

Another question: is the following format correct?



it should be:

cookie.tokenkey                    crowd.token_key_test

Here is an example of the app's crowd property file:

session.tokenkey                        session.tokenkey

Should I replace the above with something like:

session.tokenkey                        session.tokenkey_test??

Bruno Vincent Community Champion Jul 12, 2017

You actually do need to restart Crowd once you've edited the cookie.tokenkey property.

As is a standard Java Properties file, both formats are accepted but I guess you should use the equal character so as to remain consistent with the rest of the file.

Do not touch the session.tokenkey property, it's all about the cookie.tokenkey property here.

Hi Bruno,

Here is an update.

I have put the suggested change on both Crowd and the application itself and restarted. Unforunately it didn't work.

Is there anything else that I need to configure?


Used different browsers worked for each instances. 




Bruno Vincent Community Champion Jul 29, 2017

Hi Allan,

It should work out of the box.

You might want to take a look at Atlassian documentation:

My guess is that you might have edited the wrong file on your Crowd instance (the right one is in your crowd.home directory).

I suggest that you raise a support ticket if it still does not work.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Statuspage

Introducing Statuspage Getting Started guides! First up: What is Statuspage?

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...

185 views 4 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you