Wrong URL in Reset Password


we are using domain atlassian.vissim.no for accessing our on-premise Crowd.

Before there was also hades.vissim.no domain in use for some plugins but we have removed those unsused subdomains.

After that Password Reset is not working - in the URL to reset password, there is hades.vissim.no domain.

Where can I check why is crowd using hades.  instead of atlassian.  


Thank you

1 answer

1 accepted

2 votes
Accepted answer
Bruno Vincent Community Champion Dec 18, 2017

Hi @IT Vissim

If you're running Crowd 2.x, please change Crowd's base URL in the crowd.properties file as detailed on this page: https://confluence.atlassian.com/crowdkb/change-password-email-have-wrong-base-url-245827274.html

If you're running Crowd 3.x, there's no crowd.properties file anymore so you need to go to Crowd's administration console > General > General Options and change the Base URL.


we are running 2.x

In property file there is :

crowd.server.url                        @CROWD@/services/

I don't knw where is defined @CROWD@@

Bruno Vincent Community Champion Dec 18, 2017

That's because you're looking at the wrong crowd.properties file. You're actually looking at etc/crowd.properties instead of the crowd.properties file in your crowd.home directory.

crowd.home directory is defined in 


Make also sure to change or add the crowd.base.url property, not crowd.server.url.

I'll try crowd.base.url 

thank you

That is good point - I've found right crowd.properties and yes there is that wrong URL.


Thank you a lot

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