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Unable to store mail prefix or SMTP password in Crowd mail configuration settings

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October 30, 2018

Hi, I'm currently trying to set up an SMTP server to send mail for our Atlassian Crowd installation. On the Mail configuration settings page, I have all of the correct authentication and mail sends just fine when I use the Send test email option. However, when I click Update to save my configuration, the configuration is lost when I leave the page so all subsequent emails fail. This same problem happens when I attempt to update the Subject prefix.

All other fields (e.g. UsernameSMTP host, etc.) update and save with no issues.

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Bruno Vincent
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November 2, 2018

Hi @Mike

The mail configuration settings are stored in the CWD_PROPERTY table in Crowd's database.

Screen Shot 2018-11-02 at 18.30.05.png

Thus, you can save or update those settings with SQL queries, for instance:

where PROPERTY_NAME='mailserver.prefix';

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