Nic, I resolved this issue today. The problem was that we added one extra user over the licensed 50 users and that rendered our license to be invalid. I had to add the unlimited evaluation license to open it back up, then I logged in a deleted a few users, removed the eval license and reapplied the license. We are back in business.
Atlassian can save their customers the headache by not allowing them to add users above the licensed limit. Don't know why they would allow us to go over the limit and then lock us out completely. Not sure if this is intentional, I don't really care for it. It's a poor design.
It's a necessary design - the user system is often external, so tehre's no way to control when someone exceeds the licence other than by blocking access at some level.
The failure here is that it wasn't telling you that clearly enough (there should have been a warning message in the UI)
Take our 5-minute survey to win a $500 Visa gift card! Are you currently using Confluence Cloud? We want to hear from you! Fill out this quick survey about your Confluence Cloud experience so we ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events