Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

The supplied license key is invalid or expired

I am getting a "The supplied license key is invalid or expired" error but our license does not expire until the end of the year and this is February. HELP!!

1 answer

0 votes

What are you pasting into Crowd, and from where?  (Not the actual content, but where you're getting it from - a screenshot would be great, but blur out a good chunk of the key)

Nic, I resolved this issue today. The problem was that we added one extra user over the licensed 50 users and that rendered our license to be invalid. I had to add the unlimited evaluation license to open it back up, then I logged in a deleted a few users, removed the eval license and reapplied the license. We are back in business.

Atlassian can save their customers the headache by not allowing them to add users above the licensed limit. Don't know why they would allow us to go over the limit and then lock us out completely. Not sure if this is intentional, I don't really care for it. It's a poor design.

It's a necessary design - the user system is often external, so tehre's no way to control when someone exceeds the licence other than by blocking access at some level.

The failure here is that it wasn't telling you that clearly enough (there should have been a warning message in the UI)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

931 views 2 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you