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Synchronisation link for Confluence and Jira in Crowd

Often when creating a new user or modifying an existing user - once every two days  or so - I will then need to go into both Jira and Confluence separately, search for User Directories, and click synchronise. From what I can tell about the URLs there is some sort of random id at the end for security. Which means I can't bookmark the Synchronise link.


Will the Synchronise links be added to Crowd so I don't need to go hunting to force a synchronisation?


Is there a simpler solution that doesn't involve waiting for synch period or decreasing synch period to 120 seconds that I'm missing?

2 answers

0 votes
Marcin Kempa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 01, 2018

Hi @Lachlan Musicman,


Could you describe in more details what is your use case? In general Crowd will update or synchronize user upon user authentication so in such case there is no need to trigger synch in order to ensure the user will be able to login.

However, if you would like to be able to mention the user in Jira for example and the user is newly created in Crowd or in remote directory connected to Crowd you would have to synchronize the Jira directory with Crowd.

Why changing the synch interval is not an option for you? It looks like having more frequent synchronizations would resolve your problem?


Best Regards,

Marcin Kempa

Hi Lachlan,

When you'll create a new external directory, you can choose the type of sincronizations and / or the time for that.

Screen Shot 2018-04-30 at 15.30.53.png

You can edit this configurations as well, but you'll need to connect with a user of internal directory (JIRA ou Confluence).

Screen Shot 2018-04-30 at 15.35.26.pngGood luck!

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