Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hello,

We have following scenario:

  • Confluence server A: 50 licenses
  • Confluence server B: 50 licenses

our sales team purchased an user upgrade for the license of server A (to 100 users). but the desired server to upgrade the user tier, was server B. is it possible to just swap the licenses between these servers to achieve that server B instead of server A gets the user upgrade by copy the licenses through the admin interface? Or do we have to contact the support to change that to the correct license?

 

Thanks for help.

1 answer

0 votes
Mirek Community Leader Jun 27, 2018

Hmm.. I think you cannot simply swap license keys since all licenses are associated with a ServerID. Every instance have an unique ServerID.

https://confluence.atlassian.com/confkb/what-is-the-confluence-server-id-151519275.html

So if a wrong license was upgraded maybe someone this could be updated either on my.atlassian.com or on Confluence or someone can make a license switch but for that I think the only way is to contact Atlassian Sales Support

https://www.atlassian.com/company/contact/purchasing-licensing

Ok. thank you for your help. We will contact the sales support.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

238 views 12 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you