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Hello,

We have following scenario:

  • Confluence server A: 50 licenses
  • Confluence server B: 50 licenses

our sales team purchased an user upgrade for the license of server A (to 100 users). but the desired server to upgrade the user tier, was server B. is it possible to just swap the licenses between these servers to achieve that server B instead of server A gets the user upgrade by copy the licenses through the admin interface? Or do we have to contact the support to change that to the correct license?

 

Thanks for help.

1 answer

0 votes
Mirek Community Leader Jun 27, 2018

Hmm.. I think you cannot simply swap license keys since all licenses are associated with a ServerID. Every instance have an unique ServerID.

https://confluence.atlassian.com/confkb/what-is-the-confluence-server-id-151519275.html

So if a wrong license was upgraded maybe someone this could be updated either on my.atlassian.com or on Confluence or someone can make a license switch but for that I think the only way is to contact Atlassian Sales Support

https://www.atlassian.com/company/contact/purchasing-licensing

Ok. thank you for your help. We will contact the sales support.

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