Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Problem importing Crowd xml backup file on migration


In case others run into this problem - I could not find a solution on the web:

I migrated from an older Crowd version (2.7.2) using  JDK 1.7.x (that matters - also for older versions) )  to the actual version  (3.1.2) with JDK 1.8.x (that matters) and ran into the symptoms described under  Importing Crowd XML Backup Fails due to Different Locale.

ERROR [atlassian.crowd.migration.DirectoryMapper] Failed to parse date: Wed May 14 18:03:35 +0200 2008
java.text.ParseException: Unparseable date: "Wed May 14 18:03:35 +0200 2008"
  at java.text.DateFormat.parse(
  at com.atlassian.crowd.migration.GenericMapper.getDateFromFormattedString(

The problem in this constellation is that java changed it's german date interpretion of the month march, which was "Mrz" until JDK 1.7.x and is "Mär" ( the german umlaut for ae in the middle ) from JDK 1.8.x on.

So what you have to do is to find "Mrz" and replace it with "Mär" in the Crowd xml export.


1 answer

1 accepted

0 votes
Answer accepted

Hey @Christian Bär - seems like you're hitting intosimilar  issue as the one described in this KB article - Importing Crowd XML Backup Fails Due To Different Locale.

Could you please follow the workarounds mentioned in that KB article and see if that works?


Hope this helps :) 

Hello Lauretha,

thanks, I fixed my problem and gave a solution for others, because this cause/solution is missing in your kb article. ;-)

The articel ( I already mentioned in my post) has the same symptom, but a different cause !

This affects only customers using  de_DE locale when exporting and importing.

Sorry that I posted that under "questons" - as I had no question but an answer for others -  but I didn't see a better place.

And as you are an Atlassian I suggest to update the referenced kb article.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

261 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you