Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,268
Community Members
 
Community Events
165
Community Groups

No users can log into the production Crowd server.

All Crowd users could log into Crowd before I restarted Crowd yesterday. After I restarted Crowd no user could log in. The error Invalid Login displays on the Crowd Console log in page. We know the user id's and passwords. I don't know what happened to the configuration. I don't think I made a configuration change that was incorrect and would have only showed up after a reboot. Maybe I made an error in configuration of Crowd weeks ago that would have caused this problem after the reboot yesterday?

I need to get the users able to log in to Crowd console immediately to support the application that use Crowd authentication. I got a notification from Crowd saying I got 963 users counting toward my license of 50!

I can't log in to get the SEN. I can't create a support zip. I should be able to login to Crowd with username admin which would be in the local directory of Crowd. But I cannot. Before the reboot I could.

What change to my Crowd do I need to make to get admin local directory user to be able to log in . I followed the directions to reset the password in the file system and that didn't work: Recovering Your Console application Password.

If I could just get that admin user working to log in to Crowd I could fix the configuration for the 963 users.

1 answer

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

314 views 0 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you