Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Missing user email addresses in BitBucket application

I use crowd for Jira,Confluence and BitBucket.
I use AD for authentication and crowd directory for group management.
Under users, all users have email addresses.
Under application BitBucket some users are missing email addresses.
Attempts to update the missing email address via crowd-> application -> Users -> <user-name> yields:
Directory does not allow user modifications 

How do I get crowd to re-sync with the data I see via crowd -> users

Is this a crowd bug I should file or a case I should open.

Seems like some kind of corruption.

BTW same thing happens with a subset of confluence users?

It like it doesn't like certain email addresses? Yet these addresses don't look special?

2 answers

1 vote
Marcin Kempa Atlassian Team Oct 31, 2017

Hi @Terry Harple! additionally to what @AnnWorley suggested, you may also want to check how email attribute is mapped in you Crowd configuration. Maybe there is a chance that you are using some custom attribute name for that which this particular user does not have in you remote directory or have the email attribute set under different key? By default for Active Directory connector Crowd is using 'mail' attribute name for the user email.

You may check that under Crowd > Directories > Your Active Directory > Configuration tab



Marcin Kempa

AnnWorley Atlassian Team Oct 31, 2017

Here is a screen shot of the attribute Marcin is referring to:



0 votes
AnnWorley Atlassian Team Oct 31, 2017

Hi Terry,

I understand that in Crowd, when you go to Application>Bitbucket>Users some of the users don't have email addresses. The same is happening with some of the Confluence users.

When you go to the Users menu, and search for the same users, the email addresses are there.

The email addresses originate in the LDAP directory. The LDAP directory does not accept updates from Crowd, that's why you cannot manually add the email addresses.

  • Is there a possibility that the directory associated with Bitbucket is not the same one you are searching when you go to the Users menu? That would explain the discrepancies.
  • If you check in the LDAP directory itself, Active Directory or OpenLDAP, etc, do the users that lack email addresses in Crowd all have email addresses in that system?

I look forward to hearing more about your case.



I am sorry I did not mention,  I only use the LDAP server for Delegated authentication directory which I thought meant that all other info comes from the Internal crowd directory?
Additionally when this happens, and I try to change the email address from say crowd -> application -> BitBucket -> Users - <User> I get an error that says this directory is read only which is what I expect for LDAP DA Dir. But the email address is not really p/o that directory it really belongs to the Internal crowd directory.
BTW I have my LDAP DA Directory 1st and crowd Internal 2nd both have authenticate true and directory aggregate groups  selected.

AnnWorley Atlassian Team Nov 02, 2017

User attributes like email are pulled from the delegated directory when the user logs in, rather than during scheduled synchronizations, but they still reside in LDAP.

Please see: The difference between connector and delegated LDAP user directories

You can see the attributes that are pulled from LDAP in the Delegated Directory setup:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

181 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you