License too Old for Build Error

Question

Recieving this error in Crowd and not able to manage directories in other apps.  The SEN is SEN-15269172, and it's not out of date, and the number of users are under 50 .

License Too Old For Build error

TimeLevelDescriptionException

2020-08-06 16:22:39fatalPlease go here to update your license if you have not already done so, and then restart Crowd.

Nic Brough -Adaptavist- · Answer

The SEN is of no use to us at the Community, we don't have access to the licencing systems (well, some of us have some access, but it's limited to people we have a formal working relationship with as a partner of some sort.  And there are Atlassians here).

However, there are two separate things here and I suspect this is the root of the problem.  The licence exists in two places - Atlassian's licence provisioning system, and on your Server.

My guess is that the licence on the Atlassian side is indeed in-date.  But the licence installed in your Crowd is an old one.

When you renewed your Crowd licence (to keep it in-date), did you copy the key from your Atlassian account and paste it into your Crowd server?

(Mildly annoying nowadays, given that things like Steam, 'phone OSs, IoT devices and so-on, all seem to handle "call up a licencing service" automatically when they have internet access.  I'm not sure why Atlassian are so behind there)