Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

License downgraded Edited

Hi,

We have 100 user licenses, SEN-1, we needed 3 more so we got 50 users, SEN-2 . When activating the new license, the previous one we removed. How do we get our 150 licenses working_

1 answer

1 accepted

3 votes
Answer accepted

You do not.  I am afraid you have misunderstood how Atlassian licences work.  They are not cumulative (they were, many years ago, but not now), they are tiered.  You can't add them together, if you need more licences than your current tier, you have to go up to the next tier.

Get in touch with Atlassian licence sales right away, they can refund you the 50 users, or manage it so that what you've paid goes towards the cost of the 250 tier (the next step up from 100 if my memory is working ok)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

238 views 12 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you