LDAP Authentication on Intermedia Exchange account not working

I've setup JIRA using LDAP authentication delegation and it connects to my Intermedia exchange Active Directory and works great (without crowd).

Now, I would like to setup Crowd to do the same thing but I keep running into problems.

The first issue is, when I add the LDAP Delegation with Active Directory, it connects, but when I click on "Configuration" and try to change "User Name Attribute" from "sAMAccountName" to "mail" (to use email as username instead of the unfamiliar intermedia account format of username_accountname), it gives me an error of "There was an error in updating the directory. Please check the fields to ensure all entries are valid. " when I click "update", *unless* I have selected "Syncronise User Details" and "Syncronise Group Memberships" on the previous screen. If those options are selected, it lets me make the change, no problem.

The bigger issue is - even though all the test searches work, and my LDAP configuration in Crowd is identical to the configuration I use in my deletegated LDAP authentication in JIRA, I cannot authenticate using my LDAP accounts. It doesn't seem to matter if I use sAMAccountName or mail as the User Name Attribute, I cannot login.

Has anyone else used Crowd with Intermedia, or other hosted exchange providers?

** EDIT **

When I use LDAP sync instead of delegated authentication, users are synced over and I can see them in the directory, but I still cannot login to crowd using the LDAP user.

1 answer

1 accepted

This widget could not be displayed.

I didn't see that "crowd" was listed under the "Applications" menu in Crowd and assumed it would just authenticate against the list under the "Directories" menu. I added the directory to the "crowd" application and everything works as expected.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Feb 27, 2018 in Crowd

The Crowd team is looking for feedback on Server & Data Center customers' identity strategies!

Do you own more than one Server or Data Center product? Do you have challenges provisioning users across your Atlassian products? Are you spending a lot of time integrating each Atlassian product wit...

1,392 views 6 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you