Jira not authenticating Crowd Users

[John Reeher]

I have configured jira to integrate with crowd. The test function on the user directory setup in jira is working fine. Jira can see all the users and groups. I am using slightly modified crowd groups aka ip_jira_administrators and ip_jira_users because I have to keep this environment separate from my production atlassian suite install (this is being installed in a lab to test integration with various plug-ins). I have assigned these custom groups to my roles in Jira. However, whenever a crowd user attempts to login, it fails and I get the error message You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators. The error log shows the entries:

2013-02-05 09:27:55,584 http-bio-8181-exec-1 anonymous 567x152x1 p77ocp 204.27.207.27,204.27.207.236 /rest/gadget/1.0/login The user 'xxx' is NOT AUTHORIZED to perform to login for this request

2013-02-05 09:27:55,584 http-bio-8181-exec-1 anonymous 567x152x1 p77ocp 204.27.207.27,204.27.207.236 /rest/gadget/1.0/login login : 'xxx' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

2013-02-05 09:27:55,600 http-bio-8181-exec-1 anonymous 567x152x1 p77ocp 204.27.207.27,204.27.207.236 /rest/gadget/1.0/login The user 'xxx' is NOT AUTHORIZED to perform this request

[Nic Brough _Adaptavist_ · Accepted solution]

That looks like you have not put your new groups into the "can log in" permission in Admin -> Global permissions

Can you check that first?

[John Reeher]

Nic,

Dead on! I had assigned the groups to global roles, but not global permissions (I somehow thought they were connected). I added my custom groups to the global permissions and it's working fine.

Thanks!

[MatthewC]

Have you done an authentication check in Crowd for the application to make sure the user can auth against the app? What do the Crowd logs say? Have you also checked your allowable IP numbers in Crowd?