Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira and Confluence authentication and SSO

We are in the process of spinning up a service desk, and looking to utilize Confluence as the knowledgebase (KB) add in.  Our current setup is JIRA is integrated with our Active Directory and also serves as our user repository for Confluence.  

When a user is entering an issue from the customer portal, it searches and presents results pulled from Confluence which works great, the problem that we are trying to solve is when a user clicks on one of these results it then prompts for credentials even though both are using the JIRA user repositofy.  What is the best way to prevent the user from having to authenticate into Confluence to view the KB info?

I know "Crowd" can offer a solution, I would prefer not to license and maintain another product just to meet this single need.  I feel I may be missing something with the Application links and the associated authentication configuration as a potential solution.

2 answers

If you want Single-Sign On, the Atlassian solution is a single directory within Crowd and using the Crowd-Seraph SSO Plugin in each client application.

Yes, the "Application Links" is the way to go. I always wanted the "Trusted Application" links (which will not require any authentication prompt ever and that means these 2 applications fully trust each other) or you can use OAuth (which will require them to log-in one time). Using the former requires that JIRA and Confluence have the same set of users, if not you can only use OAuth.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

171 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you