I have my Hyper-V Guest with Server 2008 R2 Standard and MS SQL 2008 R2 installed and patched.
An assumption is a dangerous thing, but I'm thinking SD, Confluence and then Crowd?
Doesn't matter, they're all independent applications.
When it comes to configuring them though, I'd do Crowd first. Simply so that once it's done, I can move on to Confluence and Service Desk and not have to go back to mess around in Crowd. Then I'd do Confluence second, as the setup of that is usually simple and it's ready for you to create a knowledge base integration when you move on to JSD last.
I realize this might not be proper procedure, but can you contact me at email@example.com please? I have so many projects on the go and I'd love to learn everything about Crowd, IT Service Desk and Confluence, but I just don't have the time.
Environment is Server 2008 R2 Standard, MS SQL 2008 R2, 4x Cores, 8Gb RAM.
I figure, with your knowledge of Atlassian, what I can do in 10 weeks, you can probably do in 10 hours.
I think Sam will be in touch with you directly. But if you could give us an idea of what you're looking for here, that would be nice (I like to keep things public until there's a private arrangement. You've got a good question here and other people might find conversations useful)
Incident response is a team sport, and customer support is an integral part of any team. While Ops is working hard to solve the problem at hand, support is on the front lines communicating with custo...
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