Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Import of Jira users into Crowd fails due bad SQL grammar

I get the following error when trying to connect JIRA 8.1 as an application in CROWD 3.4.5:


java.lang.RuntimeException: org.springframework.jdbc.BadSqlGrammarException: StatementCallback; bad SQL grammar [SELECT groupname from groupbase order by groupname]; nested exception is org.postgresql.util.PSQLException: ERROR: permission denied for relation configuration.pnggroupbase Location: File: aclchk.c, Routine: aclcheck_error, Line: 3410 Server SQLState: 42501

In the following links, there is (in my opinion) another reference to that problem:

Postgres config:

         Name   |  Owner   | Encoding |   Collate

jira | admin    | UTF8     | C.UTF-8     | C.UTF-8

  List of schemas

  Name  |  Owner   


public | postgres


Could anyone give me a hint, what I might do to resolve this import issue?



1 answer

0 votes
Andy Heinzer Atlassian Team Jun 11, 2019

Hi Timo,

It looks like you are running into a problem when trying to import these Jira users into Crowd.   Given the nature of your SQL error it looks like this is a SQL permissions issue though.

I can see in your screenshot that it looks like Crowd is trying to connect to the Jira database with a SQL username of 'crowd_support'.  However it looks like the jira database is owned by a SQL user named 'admin'.   So in this case, I would want to try to use the same SQL user that Jira is using when it starts up.  I think that would be this admin account, but if we're not sure, one quick way to see what Jira is using is to seek a peek at the


file.  This file holds the SQL database connection string that Jira uses to connect to that database when it starts up. I would try to use the username and password found in that file when you then have Crowd try to import that data.  This way we know when Crowd tries to do this import, it will be using the same SQL credentials that Jira uses to operate.

Please let me know if this helps, or if I have misunderstood some aspect of this problem here.



Suggest an answer

Log in or Sign up to answer

Atlassian Community Events