The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I'm attempting to transition our organization from an on-premises installed JIRA Server instance to JIRA Cloud. Up until now we've been using Crowd to manage SSO between JIRA, Confluence, and Bamboo servers.
Creating a backup from JIRA Server and importing it into JIRA Cloud only migrated the handful of users who were present in the "internal" user directory prior to us setting up Crowd. I don't want to have to re-invite ~70 users to our system and require them to recreate passwords for their accounts. How can I migrate the user data from Crowd into JIRA Cloud?
Hi Tom,
There is an article titled Importing from JIRA Server application to JIRA Cloud application throws an Unsupported Crowd Directory Error that may help with this:
Disable the User Directory in the server application, then re-export the backup. If you're not able to do this, the below method can be used.
Inside the JIRA backup file, there are two XML files. The file containing the Crowd server information is entities.xml. Search for whatever your Crowd server is called (in this case "Crowd Server") and the following line will be found:
<Directory id="10000" directoryName="Crowd Server" lowerDirectoryName="crowd server" createdDate="2011-06-14 09:50:39.62" updatedDate="2012-05-16 12:08:30.69" active="1" implementationClass="com.atlassian.crowd.directory.RemoteCrowdDirectory" lowerImplementationClass="com.atlassian.crowd.directory.remotecrowddirectory" type="CROWD" position="0"/>
Changeactive="1"
toactive="0"
and save the file into the zip archive.
Take a look at the article for more details and hopefully this helps.
Cheers,
Branden
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.