Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,458,736
Community Members
 
Community Events
176
Community Groups

The following required plugins are not available: [Crowd REST API, Atlassian Plugins - Web Resources - Implementation Plugin, Atlassian UI Plugin, Atlassian Soy - Plugin]. 

3 answers

Francisco - as detailed by Jonathan on my ticket. I installed Java 8 and all now working correctly. Hope it helps!

 

Jonathan Soo Wai Hou

15/May/18 7:32 AM

Hello Vicky,

Thanks for reaching out to Atlassian Support!

I understand that you're not able to install and startup Crowd properly.

Looking at the error shown, it seems to match with one of the cases I've worked on before, the cause of the issue is because Crowd is using an unsupported version of Java. The latest supported version of Java for Crowd is Java 8, if you're using Java 9 or 7, can you please try to install Crowd using Java 8 and see if the installation works fine for you?

If you're using Java 8, can you please provide me the application and server logs in order for me to troubleshoot this issue better? The logs needed are located at :

  • catalina.out - <installation-directory>/apache-tomcat/logs/catalina.out
  • atlassian-crowd.log - <home-directory>/logs/atlassian-crowd.log
  • server.xml -<installation-directory>/apache-tomcat/server.xml
  • crowd.properties - <home-directory>/crowd.properties
  • crowd.cfg.xml - <home-directory>/crowd.cfg.xml

Thanks and Kind Regards,
Jonathan

Suspect cause of this issue was the installation of JDK 10.x

I believe that Crowd only currently supports JDK 8.x

0 votes
Marcin Kempa Atlassian Team May 11, 2018

Hi @Francisco Javier Enguídanos Alemany,

 

It is hard to tell what is the issue without excerpt of the Crowd logs. I would suggest going to getsupport.atlassian.com to get help with your problem or paste log excerpt here.

There is a documentation that describes where to find Crowd's log files https://confluence.atlassian.com/crowd/finding-the-atlassian-crowd-log-file-167182956.html

 

Best Regards,

Marcin Kempa

I'm having the same issue. I tried logging a ticket - https://getsupport.atlassian.com/servicedesk/customer/portal/16/CWDSUP-15579 - but having viewed the portal it tells me 'We are no longer accepting support requests through this portal', so I'm not sure I'll get any assistance?

The logs show 'Waiting for 4 plugins to finish ENABLING:' then count down 60 seconds, and eventually fail. You can see more on the above link.

I've tried clearing the {CROWD HOME} directory and restarting, and also switching between the x86 and x64 Tomcat libraries as detailed here: https://confluence.atlassian.com/crowd/installing-crowd-and-crowdid-191862.html

Any help/advice appreciated!

Thanks.

AnnWorley Atlassian Team May 14, 2018

 

Your support ticket was opened successfully, and is still open. You should have gotten an email from our portal. Are you still unable to view it at the link you posted?

Hi Ann,

I can see the ticket but if I go to the landing page of the Crowd Support portal it shows this message:

We are no longer accepting support requests through this portal

To get help, please visit the Atlassian Support Site — OR — Contact Atlassian Support

Hence my assumption it wouldn't be dealt with, though I'm happy enough if it's been logged correctly!

Thanks,

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events