I am Evaluating JIRA, Confluence and Fisheye for my project. Now i wanted to implement SSO using Crowd. I had tried many times but i am unable to do so.
The problem is when i make changes in the config.xml in JIRA directory and uncomment line for SSO implementation and comment the following line
i cant access JIRA. When i try to access the JIRA link through the browser, nothing opens, just a blank page. Maybe i am not adding the correct values in crowd.properties file. The format of keys which i can see in my file is very different than the examples which have been given in the following link (https://confluence.atlassian.com/display/CROWD/Integrating+Crowd+with+Atlassian+JIRA).
Hi Mayuri, the following questions usually help to identify what's wrong with the SSO:
What are the URLs being used to access each application?
What is the SSO Domain
value stored in Crowd?
Are both applications using the Crowd authenticator at their WEB-INF/classes/seraph-config.xml files? Are all the configuration inside crowd.properties correct?
How many Directories are assigned to each application in Crowd? If more than one, are they in the exact same order
Are proxy servers being used between Crowd and the applications? If so, please add their IP addresses to the Trusted Proxy Servers list
Additionally, you can check the logs with debug enabled to get more information about this issue:
Under Admin -> Logging & Profiling in Crowd, change the com.atlassian.crowd
Replicate the problem you are having (Logoff from all the apps; Login to your third-party and then
to access JIRA; Logoff again from all the apps; Login to JIRA and then
to access your third-party app).
Check the results into atlassian-crowd.log
I hope this helps
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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