Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,293,243
Community Members
 
Community Events
165
Community Groups

How to disable application login for system users?

In crowd we have some system users that we use for assigning tickets: AS, dba, otps, pd, sd and qa

Is there a setting we can use within Crowd that would prevent those users from logging into the application?
i.e. we never login as those users...they are only use to assigned tickets.

2 answers

Hi Kiodex,

You can update a column in the database side, to make this specific user, be "disabled", the user will exist in the database, but will not be visible/counting against the license:

select * from cwd_user where user_name = 'admin';

Once you have the id from this user, you can run the following SQL statement, that will make the user be "disabled"

update cwd_user set active = 'F' where id = 'ID_FROM_THE_USER';

Before running the update query, please do a full backup of your database.

Cheers,

WZ


Hey,

I have an internal group with those kind of users and simply don't grant them the "JIRA users" permission.

https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

145 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you