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How to add a disclaimer note on Crowd password reset page?

When doing a password reset on the Crowd password reset page, there is no mail with reset link sent:

-No mail sent if username has trailing blanks like "SAMPLEUSER "
-Email is sent if username is the only thing in the input box "SAMPLEUSER"

Either fix this and remove the blanks (leading/trailing), or we need to write a reminder on the page so user know this.

Problem can easily be invoked if user takes user name from an email by copy-paste. 

To make it easier for the user, we are looking to customize the reset password page in Crowd by adding a disclaimer note on it.

Please help us.

1 answer

0 votes
Daniel Ebers Community Leader Nov 24, 2020

Hi Krishna,

welcome to the Atlassian Community!

Many years back it was said here in Community that the page can be adjusted by editing the file


Please kindly check if this is still possible. Please make sure to take a backup beforehand if you really want to adjust the page.
I cannot say if it comes with some side effects - also the hint is quite old.
If it still works you can post a "disclaimer note" there.


Hello Daniel, 

Thanks for your response.

We are unable to find out the path


As currently we are using Crowd version 4.2.1, could you please suggest based up on this version, where to add exactly.

Kindly provide the path based up on our current version.

Thank you.

Daniel Ebers Community Leader Dec 09, 2020

No, unfortunately not. Back on Nov 24th I shared what I found out in Community but I currently have no Crowd installation.

I would not say that the file on the version you mentioned is necessarily still there - probably something has changed over the year.

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